Head of ICT

Job Title: Head of ICT

Location: Nairobi, Kenya

Industry: Financial Services / Credit / Microfinance

Job Summary

The Head of ICT will lead the organization's Information & Communication Technology function, ensuring secure, reliable, and efficient IT systems that support business operations and strategic growth. The role oversees ICT infrastructure, information security, digital transformation initiatives, systems support, and the development of technology solutions that enhance service delivery.

The ideal candidate is a seasoned ICT leader with strong experience in financial systems, IT governance, cybersecurity, and digital innovation.

Key Responsibilities

1. ICT Strategy & Leadership

• Develop, implement, and manage ICT strategies aligned with the organization's business goals.
  
• Provide leadership and direction to the ICT team, ensuring high performance and continuous improvement.
  
• Drive digital transformation initiatives to enhance efficiency, customer experience, and automation.
  

2. ICT Infrastructure & Systems Management

• Oversee installation, configuration, and maintenance of all IT hardware, software, networks, and communication systems.
  
• Ensure optimal performance, scalability, and security of core systems including credit management systems, databases, and digital platforms.
  
• Manage system upgrades, vendor relationships, and IT procurement in line with set budgets.
  

3. Cybersecurity & Risk Management

• Implement and monitor robust information security measures to protect data, systems, and networks.
  
• Lead cybersecurity initiatives including threat monitoring, incident response, penetration testing, and disaster recovery planning.
  
• Ensure compliance with relevant ICT policies, laws, and regulatory requirements such as Data Protection guidelines.
  

4. Systems Support & User Training

• Provide oversight for helpdesk operations and timely resolution of IT issues.
  
• Ensure proper documentation of systems, processes, and disaster recovery protocols.
  
• Coordinate user training programs to enhance system utilization and digital literacy.
  
  

5. ICT Governance & Compliance

• Develop and enforce ICT policies, standards, and procedures.
  
• Ensure data integrity, backup, and business continuity plans are maintained and tested regularly.
  
• Conduct regular IT audits to assess system effectiveness and identify improvement areas.
  
  

6. Innovation & Continuous Improvement

• Identify and implement new technologies that can improve operational efficiency.
  
• Support development of digital products including mobile apps, customer portals, and CRM tools.
  
• Analyze ICT trends and make strategic recommendations to management.
  

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.
  
• Master's degree in IT, Data Science, Cybersecurity, or Business (added advantage).
  
• Minimum 7–10 years of experience in ICT, with at least 3 years in a leadership role.
  
• Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
  
• Strong knowledge of:
  
• ICT infrastructure, networking, and cloud technologies
  
• Cybersecurity frameworks and best practices
  
• Database management (SQL, Oracle, etc.)
  
• Core business applications (ERP, loan management systems, CRM)
  
• Data protection and regulatory compliance
  
  

Key Skills & Competencies

• Strong leadership and people management skills.
  
• Excellent problem-solving and decision-making abilities.
  
• High integrity, confidentiality, and professional ethics.
  
• Strong project management and vendor management skills.
  
• Ability to work under pressure and deliver within deadlines.
  
• Clear communication and stakeholder management skills.