Fraud & Risk Analyst

2 weeks ago

Nairobi, Nairobi Area, Kenya Sportserve Full time 1,200,000 - 2,400,000 per year

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

The Fraud & Risk Analyst is the first line of defence against fraudulent activity. They are responsible for investigating transactions, behaviour, and alerts by applying company procedures with precision and care. They detect suspicious patterns, escalate unusual cases, and ensure strong documentation for traceability and compliance.

Key Responsibilities:

  • Investigate assigned alerts and transactions following defined SOP's.
  • Detect and report suspicious behaviour or irregularities in customer actions.
  • Handle straightforward and moderately complex cases with minimal supervision.
  • Flag and escalate unclear or high-risk cases to Senior Analysts or Team Leads.
  • Document investigation steps and maintain high-quality audit trails.
  • Contribute to identifying recurring fraud types or process inefficiencies.
  • Suggest minor updates to SOP's or workflows based on observed patterns.
  • Participate in knowledge-sharing and team huddles to align on fraud trends.

Skills & Traits:

  • Excellent attention to detail and pattern recognition.
  • Ability to follow structured procedures with accuracy.
  • Clear written communication for documentation and internal notes.
  • Openness to feedback and eagerness to improve.
  • Early-stage analytical thinking and root cause curiosity.
  • Responsible handling of sensitive information.

Success Indicators:

  • High accuracy rate in fraud detection and decision-making.
  • Reduction in escalated errors due to misjudgment.
  • Strong case documentation aligned with audit expectations.
  • Recognition of improvement suggestions by Team Leads or Seniors.
  • Proactive contribution to team discussions on fraud patterns.

Minimum Requirements:

  • 1–2 years of experience in fraud detection, customer support, payments, risk, or similar roles.
  • Strong command of written and spoken English (additional languages are a plus).
  • Good understanding of online transactions, digital platforms, or financial products.
  • Comfort working with data, fraud tools, Microsoft Office and internal case management systems.
  • Ability to work under pressure and make fast, accurate decisions.
  • Willingness to work flexible hours/shifts as needed (especially in 24/7 environments).

*Desired Competencies:*

  • High attention to detail and pattern recognition.
  • Strong sense of responsibility and integrity.
  • Collaborative and open to feedback.
  • Curious mindset with eagerness to learn
  • Applications in English only please

Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

  • Risk Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Old Mutual Limited Full time 400,000 - 1,200,000 per year

    Lets Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionJOB SUMMARYTo provide support to the Head of Risk in the development, implementation and maintenance of an effective and integrated enterprise risk management framework.KEY TASKS AND RESPONSIBILITIESKEY MEASURABLE...

  • OSINT Analyst

    2 days ago

    Nairobi, Nairobi Area, Kenya Piedmont Global Full time 1,200,000 - 2,400,000 per year

    About Piedmont GlobalPiedmont Global is a leading provider of comprehensive multilingual Translation, Interpretation, and Language Training solutions in over 200 languages and dialects. The intelligence unit provides a range of services, including social media analytics, vulnerability reports, risk assessments, and extensive OSINT analysis of current...

  • Credit Analyst

    6 days ago

    Nairobi, Nairobi Area, Kenya Fin Full time 1,440,000 - 2,880,000 per year

    Credit AnalystNairobi, KenyaCompany Overview:Join us as we build Africa's leading Neobank. Fin is a pioneering fintech company in sub-Saharan Africa, dedicated to creating a credit-led neo-banking platform for the continent. Our mission is to drive financial inclusion and empower individuals across Africa by providing access to affordable financial services....

  • Manager - Enterprise Risk

    1 week ago

    Nairobi, Nairobi Area, Kenya Deloitte Full time 1,200,000 - 2,400,000 per year

    Company Description About DeloitteAt Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises...

  • Manager - Enterprise Risk

    1 week ago

    Nairobi, Nairobi Area, Kenya Deloitte Full time 1,200,000 - 2,400,000 per year

    Company Description About DeloitteAt Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises...

  • Audit Quality and Risk

    2 days ago

    Nairobi, Nairobi Area, Kenya Deloitte Full time 900,000 - 1,200,000 per year

    Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to...

  • Investment Analyst and Associate

    7 hours ago

    Nairobi, Nairobi Area, Kenya CrossBoundary Full time 1,200,000 - 2,400,000 per year

    Investment Analyst and AssociateCrossBoundary EnergyAbout the FirmCrossBoundary Energy develops, owns, and operates distributed renewable energy solutions for businesses, offering cheaper and cleaner energy through power purchase and lease agreements. With a secured portfolio exceeding US$710M, the company boasts over 500MW of solar PV and wind generation,...

  • ICT Analyst

    6 days ago

    Nairobi, Nairobi Area, Kenya International Fund for Agricultural Development (IFAD) Full time 900,000 - 1,200,000 per year

    This job is based in Rome, Italy.Organizational SettingThe International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It does so by investing in rural people. IFAD finances programmes and projects that increase agricultural...

  • Analyst, Financial Crime Compliance

    1 week ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Analyst, Financial Crime Compliance

    6 days ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 1,200,000 - 2,400,000 per year

    Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...