Remote Dispatcher

5 days ago

Nairobi, Nairobi Area, Kenya VAME LTD Full time
The Role:

We are a professional locksmith company based in Georgia, USA, dedicated to providing fast, reliable, and high-quality locksmith services to our customers. As we continue to grow, we are looking for a Remote Dispatcher who is proactive, organized, and eager to be part of a professional and supportive team.

Responsibilities

  • Answer inbound calls from customers requesting locksmith services.
  • Coordinate and dispatch technicians efficiently across Georgia.
  • Provide accurate quotes, service explanations, and timely updates to customers.
  • Maintain ongoing communication with both customers and technicians until job completion.
  • Use Google Drive and Google Sheets to record and update data accurately.
  • Manage attachments, images, and other documents for daily reports.
  • Deliver exceptional customer service and represent the company in a professional manner.
Ideal Profile:

Requirements

  • Strong spoken English, clear, confident, and professional communication.
  • Fast and stable internet connection.
  • Availability to work during Georgia, USA hours (night shift in the Philippines).
  • Highly responsible, accurate, and detail-oriented.
  • Ability to think quickly and remain calm under pressure in a fast-paced environment.
  • Previous experience in dispatching or service coordination is preferred (locksmith, towing, HVAC, or similar industries is a plus).
  • Proficiency with Google Sheets, Google Drive, and file management.

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