Charging Station Attendant

About AmpersandAmpersand is Africa's e-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa's road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 45% more income by going electric.The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 7,000 e-motorcycles on the road and 58 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 500+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.Our ValuesCustomer-centric Everyday : We prioritize our customers daily, tailoring solutions to exceed expectations.Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations.Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.About the roleThe Charging Station Attendants (CSA) are stationed at the charging station level and play a pivotal role in delivering seamless customer service to Ampersand's customers, particularly moto riders. We are seeking customer-centric individuals dedicated to effortlessly contributing to Kenya's rapidly expanding charging stations network. As a CSA, you will perform battery swaps efficiently and professionally, ensuring the organization maintains a positive customer reputation.Responsibilities:Operational UnderstandingPerform battery swaps for moto drivers at the Charging Station level.Develop a comprehensive understanding of all activities within the Charging Station.Monitor tools and equipment, ensuring optimization, efficiency, and regular maintenance.Maintain a customer-centric orientation by ensuring accelerated swap service to avoid long waits for customers (moto drivers).Communication and ReportingProvide daily reports on station operations (equipment count, functionality, damages, facility issues, energy meter readings).Offer updates and other useful information necessary for moto drivers.Advise moto drivers on critical safety concerns regarding their motorbikes.ProfessionalismReport to work on time.Always carry the official work uniforms and use personal protective equipment.Oversee the cleanliness and organization of the station space.Minimum qualificationsAt least a high school certificate.Proficient in using smartphones to handle online platforms.Strong commitment and ability to perform physical activities.Flexibility to work day and/or night shifts.Flexibility to work at any charging station allocated.A technical certificate from TVET school is an added advantage.