branch manager

6 days ago


Nairobi, Nairobi Area, Kenya Phoenix Capital Limited Full time $90,000 - $120,000 per year

Phoenix Capital Limited is looking for a suitable, passionate, and qualified individual to fill the position of
Branch Manager

ROLE PROFILE: BRANCH MANAGER.

You will be responsible for managing resources, staff, developing and attaining sales and collection goals. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.

Roles and responsibilities:

· Prepare financial statements for the branch.

· Meet set KPI's in this role

· Manage branch performance with regard to sales, collection, PAR and efficiency.

· Manage employees and lead day-to-day responsibilities.

· Recruit and interview new employees

· Assist with customer service to ensure overall customer satisfaction.

· Oversee reports for budgets and financial reports.

· Create plans and forecasts that are built to fit future needs.

· Work to grow business and customer acquisition.

·  Manage and control branch staff's proper qualification, capacity and experience.

· Supervising a branch's staff and delegating responsibilities.

· Overseeing credit and loan approval.

· Marketing the local branch to potential customers.

· Fostering customer relations by answering questions and solving issues.

· Setting and tracking a branch's sales and collection goals.

· Ensuring proper efficiency of the branch and it's loan book.

· Collaborating with higher management to discuss the branch's performance.

· Other tasks/projects as assigned.

Summary of Qualifications:

A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented.

Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees.

When Needed; Immediately

Qualified candidates should send their applications to

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