Field Service and Applications Specialist

Cepheid | Danaher Diagnostics Platform

At Cepheid, a Danaher company, we are driven by a mission to improve human health through innovative molecular diagnostic solutions. Our systems provide rapid, accurate, and actionable results that save lives every day. As part of the Danaher Diagnostics platform, you will join a global network of innovators, empowered by the Danaher Business System (DBS), to grow your career while making an impact in healthcare.

The Field Service & Applications Specialist will provide in-field technical and applications support to Cepheid customers across Malawi. This role is responsible for installation, training, troubleshooting, and system integration, with a strong focus on driving customer satisfaction and expanding the use of Cepheid diagnostic solutions.

This is a field-based role in Lilongwe, Malawi, requiring up to 80% of time spent on-site with customers.

• Install, maintain, and troubleshoot Cepheid systems at customer sites.

• Support laboratory teams with system integration, workflow optimization, validation, and accreditation.

• Deliver training on instruments, software, reagents, and connectivity solutions.

• Record activities in SFDC (installations, training, customer support, follow-up) and provide market intelligence reports.

• Conduct preventive maintenance, system modifications, reactive repairs, installations, and de-installations.

• Manage spare parts stock, car inventory, and other required service materials.

• Develop strong customer relationships, ensuring high levels of satisfaction and optimized system performance.

• Collaborate with internal stakeholders to resolve issues and ensure corrective actions are implemented.

• Partner with Sales Representatives to develop account strategies that accelerate Cepheid business growth.

• Engage with healthcare stakeholders to generate testing demand, identify new assay opportunities, and support adoption.

• Provide pre- and post-sales technical support in Malawi and across Southern Africa.

• Conduct product demonstrations, technical presentations, and workshops for customers and stakeholders.

• Complete all required training on time.

• Deliver effective customer training programs consistently.

• Share technical insights and best practices with regional and global teams.

• Education:

  • Bachelor's degree with 5+ years of experience, OR

  • Diploma in Engineering or Biology with significant diagnostic experience.

  • Molecular Biology expertise is a strong advantage.

• Experience:

  • Minimum 3 years as a Medical Technologist with diagnostic market exposure.

  • Hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, and microbiology techniques.

  • Experience in technical support and customer training for clinical diagnostics.

  • Experience working with KOLs in Malawi and building customer relationships.

  • Previous exposure to African healthcare/diagnostics is an advantage.

• Strong customer focus with proven relationship-building skills.

• Excellent technical presentation, training, and communication abilities.

• Self-motivated, goal-oriented, and calm under pressure.

• Effective problem-solving and organizational skills.

• Ability to work both independently and collaboratively.

• Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred).

• Strong cultural awareness and adherence to compliance and integrity standards.

• Willingness to spend ~80% of time on-site with customers.

• Valid driver's license.

• Travel within Malawi, with some regional and occasional global travel.

• Flexibility to work after hours and weekends as required.

• Comfortable working in laboratory environments with moderate-to-loud noise levels.

Joining Cepheid means joining the Danaher family of companies—a global leader in diagnostics and life sciences. You'll be part of a culture built on innovation, integrity, and continuous improvement, while making a direct impact on healthcare outcomes worldwide.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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