intern-1

4 days ago

Nairobi, Nairobi Area, Kenya Old Mutual Limited Full time 1,200,000 - 2,400,000 per year

Lets Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

naFulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.ResponsibilitiesClient Issue Diagnosis

Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Customer Service

Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.

Community of Practice Management

Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.

Product/Service Information

Provide basic product/service information and respond to basic customer questions about the product/service.

Data Collection and Analysis

Perform basic data entry tasks, including data verification.

Knowledge Management

Collect and create content, best practices, and case studies to capture and share knowledge.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Solutions Analysis

Assess compliance with established standards and protocols for routine inquiries.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Improvement/Innovation

Accept changes at work and provide support when asked.

Skills

Business Case Development, Client Needs Analysis, Customer Complaint Management, Customer Service, Customer Service Delivery, Customer Service Operations, Customer Technical Support, Data Compilation, Developing Creative Solutions, Evaluating Information, Knowledge Management, Legal Practices, Oral Communications, Service to Sales, Solution Analysis

Competencies

CollaboratesCommunicates EffectivelyCustomer FocusEnsures AccountabilityManages ComplexityNimble LearningOptimizes Work ProcessesOrganizational Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

30 September 2025 , 23:59

The Old Mutual Story

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