Quality Assurance Analyst/Engineer

About the Job

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As a Quality Assurance (QA) Analyst/Engineer, you will be an essential part of the Savannah team, ensuring the high reliability, functionality, usability, and performance of our software solutions that help transform healthcare across East Africa. You will collaborate closely with software engineers, product managers, and other stakeholders to contribute to technical testing processes and the operational excellence framework that will promote continuous improvement in our products. Your primary mission will be to design, implement, and execute tests to guarantee the delivery of robust software that meets both functional and performance standards.

If you're detail-oriented, value continuous improvement, and are eager to contribute to life-changing innovations in healthcare, we'd love to hear from you

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Responsibilities

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Quality Strategy & Culture Building

• Advocate for quality as a core value, influencing both technical and non-technical teams to integrate testing and QA practices into every stage of the product lifecycle.
• Promote a "shift-left" approach, enabling early defect detection and shared ownership of quality across product, engineering, and operations teams.
• Facilitate knowledge-sharing sessions to embed QA best practices company-wide.

Test Design, Execution & Automation

• Develop, execute, and maintain robust manual and automated test plans, test cases, and test scripts aligned with system requirements and user stories.
• Lead functional, regression, performance, integration, end-to-end, and user acceptance testing across all platforms.
• Build and maintain automated testing frameworks to increase efficiency, reliability, and repeatability in testing.

Defect Management & Risk Mitigation

• Identify, log and track defects through to resolution using a structured bug-tracking system like Jira ticketing system
• Conduct root cause analysis and recommend preventive measures to reduce recurring issues.
• Collaborate with stakeholders to assess and mitigate risks before production releases.

Operational Excellence & Release Readiness

• Embed operational best practices such as daily system health checks, environment readiness validations, and production release readiness reviews into the QA process.
• Conduct post-deployment health checks and retrospectives to ensure smooth releases and continuous improvement.
• Participate in process improvement initiatives to optimise software delivery timelines and reduce defects in production.

Collaboration & Cross-Functional Partnership

• Work closely with developers, product managers, and other QA team members to understand requirements and provide feedback on potential issues or areas for improvement.
• Participate in backlog refinement and sprint planning to anticipate testing needs early.
• Assist product and operations teams in defining user acceptance criteria and business rules for new features.

Customer-Centric Issue Resolution

• Investigate customer complaints and reported product issues to assess functionality, reliability, and performance.
• Translate findings into actionable improvements for the product and user experience.

Reporting & Data-Driven Improvement

• Prepare detailed test reports and provide recommendations for improvements based on test results and key quality metrics..
• Recommend process and tooling improvements to shorten delivery cycles and reduce production defects.
• Document QA processes, guidelines, and playbooks to support scaling in the organisation.

Compliance & Industry Standards

• Ensure that all solutions meet industry standards, data privacy regulations, and healthcare sector compliance requirements.
• Stay up to date with the latest testing tools, methodologies, and technologies, and suggest process improvements to enhance QA effectiveness.

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Requirements​Ba

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1. helor's degree in Computer Science, Information Technology, or a related field.Exc
2. eptional academic track record from both high school and universityPro
3. ven experience in software testing or quality assurance, with knowledge of both manual and automated testing methodologies.Fam
4. iliarity with testing frameworks and bug tracking tools.Str
5. ong understanding of software development lifecycles, including Agile methodologies.Kno
6. wledge of testing web services, APIs (REST, GraphQL ), and mobile applications is a plus.Abi
7. lity to write clear, concise, and comprehensive test plans and test cases.Ana
8. lytical mindset with exceptional attention to detail.Exc
9. ellent communication skills and the ability to work collaboratively in a cross-functional team.Fam
10. iliarity with version control systems like Git is an advantage.Exp
11. erience in healthcare or e-Health software solutions is a plus, but not required.​Ben

efits​Gr

e

1. at mission and company culture Imp
2. act work across the Healthcare sector Gro
3. wth Opportunities Mar
4. ket Competitive Salary Hea
5. lth and Medical benefits packageSav

annah Informatics does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or expression. Savannah is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include but are not limited to, criminal history, national sex offender search, and motor vehicle history. We

thank all applicants for their interest; however, only those candidates selected for interviews will be contacted