Credit Control Manager

7 days ago


Nairobi, Nairobi Area, Kenya Cartrack Tanzania Limited Full time

Job Summary

We are a leading global provider of fleet management solutions with a focus on technology development to increase productivity. We are seeking a Credit control Manager to lead our credit and collections operations, drive performance, and enhance departmental efficiency. 

Responsibilities

  • Drive improvements in collection strategies and operational efficiency.
  • Oversee end-to-end collection operations, including the collections call center.
  • Support recruitment, training, and day-to-day management of the team.
  • Review credit notes, refunds, and ensure adherence to company policies.
  • Prepare and forecast collection performance reports to support business decisions.
  • Track team productivity and manage performance-related matters. 
  • Implement initiatives to improve departmental efficiency and collection performance.
  • Provide regular updates and insights to senior management
  • Collaborate effectively with other departments.
  • Generate daily, weekly, and monthly performance reports.
  • Set and monitor targets and productivity of collections agents.
  • Motivate, coach, and guide team members to achieve targets
Requirements
  • Bachelor's degree in a relevant business discipline.
  • 5-7 years of experience as a Collections Manager, preferably in B2B.
  • Strong analytical skills with advanced Excel knowledge.
  • Proven leadership, communication, and negotiation skills.
  • Organized, solution-oriented, and capable of managing multiple priorities


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