Team Lead Operations Engineer

Bucharest, Romania

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
We are searching for a Team Lead for OPS team, within a leading card issuing company. In an exciting, complex and growing environment, your role will be to ensure the best possible quality of products and services with high added value. With a permanent position, you will join an engaged team of highly skilled people with human values.

Day-to-Day Responsibilities

• Lead an OPS team according to the strategy and business trends
• People Management & People Development
• Identify strengths and areas of improvement
• Operational Management on daily business including relationships management with key stakeholders and customers
• Ensuring compliance with legal and regulatory requirements are met
• Guideline establishment align with the Team's strategy (defining clear procedures, guidelines and ensure knowledge is shared and is kept for long-term)
• Work closely with the Area/Tribe in a DevOps mindset to reach our objectives

• Partially, support OPS team on their activities as below :

• Define and set development, test, release, update and support processes for DevOps operation

• Design, automate and support CI/CD stack, cloud infrastructure, monitoring, and logging

• Prepare integration execution plan

• Receive, validate, assemble and install these delivered components

• When needed, manage user adaptation to ensure smooth and successful integration;

• Build strong relationship with delivery teams and serve as single point of contact;
• Monitoring processes to proactively identify issues and scale of environments
• Patience
• Maintain and support level 2 the applications (security, audit, enhancement, upgrade, etc.)
• Strong customer focus;

• Incident management and root cause analysis when needed;

• Update ticketing system to follow the status and deliver appropriate answers

• Learn from the issue and experiences

• Develop and maintain design and troubleshooting documentation

• Maintain internal processes and procedures

• Give proper feedbacks to the team;

• Analyse the issue, make a diagnosis. Troubleshoot software issues reported by Worldline customers and partners, analyse communication traces, application logs, review source code/specifications and provide solutions in a timely manner. Solution-oriented and suggest action plan for problem resolution
• On duty support outside business hours (24x7x365 on team rotation)
• Develop and automate tools to avoid manual actions.
• Proactively maintain the infrastructure technology with 24x7x365 uptime service.
• Ensure that good practices and knowledge are shared by all (internally and externally to the project)
• Respect methodologies of the department and improve continually to be more efficient in our domain of applications;
• Expand your knowledge in business and technical areas in order to be able to propose continuous improvement by investigating alternatives and technologies;
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment;
• Propose automation when applicable and any other ways to be more productive and quality-oriented.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Bachelor degree in IT or equivalent;
• Experienced on such Team Lead position including a technical background
• Good knowledge of relational database (SQL) and development languages PL/SQL;
• Experience with Application Servers (Apache, Tomcat, IBM WebSphere);
• Experience on Scripting tools (PowerShell, Bash, Shell);
• Experience with tools such as: Jira, Git, Junit, Confluence, Apache Airflow, BigQuery, etc.
• Monitoring Tools like Zabbix, grafana or splunk
• Administrating Report/ BI Platforms like WebFocus, PowerBI
• Experience with Cloud technologies such as : Google Cloud, Terraform scripts, CI/CD principles, etc.
• Experience with Agile methodologies will be considered as a plus;
• Knowledge of XML and/or web technologies such as: XML, XSD, XSLT, XPATH, SOAP, WS-SECURITY, HTML, CSS, JS;
• Working environment :
• Linux, Windows, Oracle DB, MariaDB, PostgreSQL, CI/CD;
• Experience with Production's support will be considered as an advantage;
• Ability to work quickly and accurately, within a team, or on an individual basis, under pressure with tight deadlines;
• Problem solving, result oriented and analytical skills
• Fluent in English (speaking and written). German will be a real plus;

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.