Field Technician

6 days ago

Nairobi, Nairobi Area, Kenya StreamPrime Full time $40,000 - $80,000 per year

Company: StreamPrime

Location: Remote (Positions available for candidates in select countries)

Job Type: Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to millions of subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs, including over 5 million movies and TV shows, live sports, 1 million radio stations, and 170+ live TV channels.

Job Summary

We are seeking a skilled and customer-focused Field Technician to join our team. As a StreamPrime Field Technician, you will be the hands-on expert providing on-site support to our valued customers. You will be responsible for ensuring a seamless setup and user experience, primarily on television-based devices. This role is crucial for helping customers overcome technical hurdles and unlock the full potential of their StreamPrime subscription. The ideal candidate has a solid IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities

  1. Travel to customer locations to provide on-site technical support and assistance.
  2. Install and configure the StreamPrime application on a wide range of devices, with a primary focus on Android TVs, Smart TVs, and other TV-connected devices.
  3. Assist customers with the installation and setup of the application on mobile devices (Android) as needed.
  4. Diagnose and resolve technical issues related to software installation, account login, network connectivity, and device performance.
  5. Provide clear, hands-on training to customers on how to use and navigate the StreamPrime interface, including our Smart TV interface.
  6. Troubleshoot and resolve common user issues, such as billing inquiries or account access problems, in a professional and efficient manner.
  7. Ensure customers have a positive and successful experience, leaving them confident in their ability to use the service.
  8. Maintain a high level of professionalism and represent the StreamPrime brand positively during all customer interactions.

Required Qualifications & Skills

  1. Proven experience in an IT support, field technician, or a similar hands-on technical role.
  2. A strong background in IT with a good understanding of consumer electronics, especially Smart TVs and Android TV systems.
  3. Proficiency in installing and configuring applications, including experience with APK files.
  4. Excellent troubleshooting and diagnostic skills, with the ability to identify and solve problems logically.
  5. Strong interpersonal and communication skills, with a patient and friendly demeanour.
  6. Ability to explain technical concepts clearly to non-technical customers.
  7. Must be self-motivated, organised, and capable of managing a schedule of on-site visits.
  8. A valid driver's license and access to reliable transportation is required.

What We Offer

  1. The opportunity to be a key, hands-on member of a rapidly growing global entertainment brand.
  2. A dynamic role where you will directly contribute to customer satisfaction and retention.
  3. All necessary tools and training to succeed in your role.

Note:
The compensation structure for this role is unique and includes performance-based incentives. Full details regarding earnings and payment arrangements will be discussed during the interview process.

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