Operational Head Kenya

1 day ago

Nairobi, Nairobi Area, Kenya Dananda Full time 1,500,000 - 2,500,000 per year
The Operational Head Kenya will be responsible for overseeing the day-to-day operations of the recruitment team in Kenya, ensuring efficiency, profitability, and alignment with strategic business objectives. This role requires an experienced recruitment industry leader who has previously run a recruitment business and possesses extensive networks across both private and public sectors. The ideal candidate must bring global recruitment industry knowledge, proven client acquisition capabilities, and the ability to leverage existing relationships to drive business growth for DANANDA TALENT.

Key Responsibilities

      Operational Management
  • Oversee end-to-end recruitment operations, ensuring timely and quality delivery of services.
  • Develop and implement operational strategies to optimize workflow, efficiency, and candidate-client satisfaction.
  • Ensure compliance with industry regulations and company policies.
  • Monitor and improve recruitment cycle times and fulfillment rates
Financial & Business Performance
  • Manage budgets, control costs, and drive revenue growth.
  • Develop and track key financial metrics, including gross margin, operating profit, and cost per hire.
  • Identify new business opportunities to expand revenue streams and improve profitability.
  • Optimize operational expenses while maintaining high-quality service delivery
Team Leadership & Development
  • Lead, mentor, and develop recruitment consultants, account managers, and operational staff.
  • Foster a high-performance culture by setting clear goals and expectations.
  • Implement training programs to enhance team capabilities and productivity.
  • Encourage collaboration and innovation to improve recruitment strategies
Client & Candidate Experience
  • Leverage existing networks in private and public sectors to secure new clients for DANANDA TALENT.
  • Build and maintain strategic relationships with key decision-makers across industries.
  • Ensure superior client relationship management and high levels of client satisfaction.
  • Monitor and improve Net Promoter Score (NPS) for clients and candidates.
  • Implement strategies to enhance candidate sourcing, engagement, and retention.
  • Address client concerns and provide strategic workforce solutions
Technology & Process Optimization
  • Oversee the implementation of recruitment technology, CRM, and ATS systems.
  • Leverage data analytics to track and improve recruitment outcomes.
  • Apply global recruitment best practices and industry knowledge to streamline operations.
  • Streamline processes to improve recruiter efficiency and time-to-fill.
  • Stay updated on market trends and implement best practices in recruitment
Business Growth & Market Expansion
  • Utilize established networks to drive immediate business development and client acquisition.
  • Secure new contracts with both private sector organizations and public sector entities.
  • Develop strategies to expand market share and enter new industry verticals.
  • Build strong partnerships with key stakeholders and industry networks.
  • Ensure continuous improvement in service offerings and delivery models.
  • Drive brand positioning and employer branding initiatives.
Qualifications & Experience:
MANDATORY REQUIREMENTS:
  • Must have previously run/managed a recruitment business with full P&L responsibility
  • Must possess an extensive network of contacts in both private and public sectors
  • Must have proven relationships with key decision-makers and procurement authorities
  • Must demonstrate global knowledge and understanding of international recruitment industry trends
  • Must have a track record of personally securing major clients and contracts
  • Must be able to immediately activate network to generate business for DANANDA TALENT
Additional Requirements:
  • Bachelor's degree in Business Administration, HR, or a related field (MBA preferred)
  • 10+ years of experience in recruitment, staffing, or related industries (increased from 8+)
  • Proven track record in operational leadership and business management
  • Strong financial acumen with experience in P&L management
  • Demonstrable success in winning public sector tenders and contracts
  • Established relationships with multinational corporations and government entities
  • Proficiency in recruitment technology, CRM, and analytics
  • Excellent leadership, negotiation, and stakeholder management skills
  • Strong business development and sales capabilities

  • Head of Operations

    7 days ago

    Nairobi, Nairobi Area, Kenya Talent Safari Full time 900,000 - 1,200,000 per year

    About UsWe are dedicated to fostering upward social mobility in diverse communities by providing credit access to entrepreneurs who are often excluded from traditional banking. Through a combination of asset financing, fintech innovations, AI-based underwriting, and proprietary car portals, we empower local entrepreneurs, such as motorcycle taxi riders,...

  • Head of Commercial Kenya

    7 days ago

    Nairobi, Nairobi Area, Kenya PZ Cussons Full time 2,000,000 - 2,500,000 per year

    We are PZ Cussons. Our purpose is For everyone, for life, for good.Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted...

  • Head of Operations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Wilderness Full time 900,000 - 1,200,000 per year

    Job DescriptionPRIMARY PURPOSETo provide strategic and operational leadership of the flight operations department by ensuring safe, compliant, and efficient air operations in line with regulatory requirements and company policies. The role is responsible for directing and coordinating flight operations and operations control, developing and implementing...

  • Head of Product Marketing

    1 day ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time 1,500,000 - 2,500,000 per year

    Position: Head of Product MarketingLocation: Nairobi, KenyaType: Full-timeReporting to: Chief Product Officer About SunCulture Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that...

  • Head Of Operations

    1 day ago

    Nairobi, Nairobi Area, Kenya CareerBuddy Full time 1,200,000 - 3,600,000 per year

    Job Description: Ecodudu is a waste-to-value company that leverages the black soldier fly to produce insect protein for animal feed (mainly fish feed) and bio-fertilizer through a circular production model. We set out to provide sustainable and highly nutritious alternative protein throughout Africa, contributing to the betterment of animals and...

  • Head, Software Engineering

    1 day ago

    Nairobi, Nairobi Area, Kenya HFC Kenya Full time

    HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.The role holder will lead the end-to-end technology function...

  • Head of Sales

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bupa Full time 1,500,000 - 3,000,000 per year

    Job DescriptionHead of Sales – AfricaLocation status:HybridLocation:KenyaContract type:PermanentShift pattern:Full-timeWe make health happenAt Bupa, we're here to help people live longer, healthier, happier lives – and to make a better world. With no shareholders, our customers are our focus. That means we reinvest profits into better healthcare for...

  • Head of Sales

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bupa Full time $40,000 - $120,000 per year

    Job Description:Head of Sales – Africa Location status: HybridLocation: KenyaContract type: PermanentShift pattern: Full-timeWe make health happenAt Bupa, we're here to help people live longer, healthier, happier lives – and to make a better world. With no shareholders, our customers are our focus. That means we reinvest profits into better healthcare...

  • Head of Financing

    5 days ago

    Nairobi, Nairobi Area, Kenya World Bicycle Relief Full time $120,000 - $150,000 per year

    Position: Head of Bicycle FinancingLocation: Colombia, Kenya, Uganda, Tanzania, Malawi or ZambiaReports To: Executive Director, ProgramsTerm: Full-time, 2-Year Fixed Employment ContractAbout UsWorld Bicycle Relief mobilizes communities in rural regions around the world to thrive with life-changing bicycles. We partner with communities to expand access to...

  • Head of the Accounting Department

    1 week ago

    Nairobi, Nairobi Area, Kenya MIXA PAINTS Full time 900,000 - 1,200,000 per year

    Company DescriptionMixa Paints, based in Nairobi, Kenya, is a leading manufacturer specializing in high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals...