![TMD Kenya (Thika Motor Dealers)](https://media.trabajo.org/img/noimg.jpg)
Service Advisor at TMD Kenya
1 month ago
TMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika’s Industrial are and trading with the support of ICDC and other local banks. In the early 2000’s, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to handle a large number of light and heavy commercial vehicles.
Role
This is a full-time on-site role for a Service Advisor at TMD Kenya's Thika branch. The Service Advisor will be responsible for providing customer-focused service by ensuring customer satisfaction, handling customer inquiries, and managing the aftersales process. Strong communication skills and a customer service mindset are essential for this role.
Responsibilities
Scheduling service appointments for customers.
Act as the Interface between customers and service technicians to coordinate preparation of repair estimate, create vehicle repair orders and maintenance for authorization through the application of the ERP.
Perform joint inspection of vehicles with customers both exterior and interior then accurately capture all customer’s issues and vehicle information in the ERP system and as per Aftersales policy & SOP.
Coordinate on the need for repairs and maintenance by relying on information relayed by technicians, by questioning customers thoughtfully, and by researching vehicle history and relevant vehicle database information; then provide a job order to workshop controller.
Co-ordinate preparation of repair estimates, send to customers and follow-up for work approval. The approval shall be by a signed pro-forma invoice or written email by the customer or an authorized representative of the customer.
Ensure customer vehicle maintenance is satisfactorily completed on time and details for customer services rendered and costs for those services invoiced appropriately, ensuring satisfaction at every step of interaction.
Ensure that a minimum of of 5 job cards per day are opened, closed and invoiced within the timelines as agreed with the customer.
Ensure that a target minimum of 20 customers per day (S3 and S4) are contacted and feedback documented in the shared reporting template.
Respond to and resolve Isuzu Contact Centre CRM trouble tickets (customer escalations) within the expected timelines.
Provide daily reports of customers contacted, job cards pending invoicing, WIP updates and any other reports as required by the supervisor.
Qualifications
Diploma in Automotive Engineering (Module 1,2,3)
KCSE, minimum of C- plain.
Ability to work extended hours and weekends when required.
Isuzu certification as required.
Customer Service, Customer-focused Service, and Customer Satisfaction skills
Excellent communication skills
Experience in aftersales services
Strong problem-solving abilities
Ability to work well in a team
Knowledge of the automotive industry is a plus
Degree or diploma in a relevant field
-
Warehouse Administrator at TMD Kenya
1 month ago
Nairobi, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika’s Industrial are and trading with the support of ICDC and other local banks. In the early 2000’s, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to...
-
Service Advisor at
1 month ago
Nairobi, Nairobi Area, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika's Industrial are and trading with the support of ICDC and other local banks. In the early 2000's, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to handle a...
-
Automotive Technician at TMD Kenya
2 months ago
Nairobi, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika’s Industrial are and trading with the support of ICDC and other local banks Summary This is a full-time on-site role for an Automotive Technician located in Ruaka. The Automotive Technician will be responsible for...
-
Warehouse Assistant at TMD Kenya
1 month ago
Nairobi, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika’s Industrial are and trading with the support of ICDC and other local banks. In the early 2000’s, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to...
-
Warehouse Administrator at
1 month ago
Nairobi, Nairobi Area, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika's Industrial are and trading with the support of ICDC and other local banks. In the early 2000's, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to handle a...
-
Warehouse Assistant at
1 month ago
Nairobi, Nairobi Area, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika's Industrial are and trading with the support of ICDC and other local banks. In the early 2000's, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to handle a...
-
Automotive Technician at
2 months ago
Nairobi, Nairobi Area, Kenya TMD Kenya (Thika Motor Dealers) Full timeTMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika's Industrial are and trading with the support of ICDC and other local banksSummaryThis is a full-time on-site role for an Automotive Technician located in Ruaka. The Automotive Technician will be responsible for performing...
-
Investment Advisor at Janta Kenya
1 month ago
Nairobi, Kenya Janta Kenya Full timeJanta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business Summary We are one of the leading Fund Management Companies in Kenya. As part of our growth strategy and to assist in achieving ambitious performance objectives, we wish to...
-
Investment Advisor at Janta Kenya
2 months ago
Nairobi, Kenya Janta Kenya Full timeJanta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and...
-
Financial Advisor at Zamara Kenya
3 months ago
Nairobi, Kenya Zamara Kenya Full timeZamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a Truly...
-
Investment Advisor
3 weeks ago
Nairobi, Nairobi Area, Kenya Janta Kenya Full timeJanta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday businessSummaryWe are one of the leading Fund Management Companies in Kenya. As part of our growth strategy and to assist in achieving ambitious performance objectives, we wish to recruit...
-
Investment Advisor at
2 months ago
Nairobi, Nairobi Area, Kenya Janta Kenya Full timeJanta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and...
-
Technical Advisor-Neglected Tropical Diseases
2 months ago
Nairobi, Kenya Amref Kenya Full timeAmref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa’s largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million JOB PURPOSE We are seeking a dynamic, experienced, and highly-organized Technical Advisor to provide technical expertise...
-
Logistics Advisor
2 months ago
Nairobi, Kenya Constellis Full timePOSITION SUMMARYThe Logistics Advisor will provide logistics advisory support services with an emphasis on logistics capacity development in support of the Kenya Defense Forces (KDF). The Logistics Advisor will better institutionalize logistics procedures and systems in order to meet all task order goals. The Logistics Advisor will assist the KDF to...
-
Nairobi, Kenya Palladium International Full timePalladium develops and delivers solutions that create positive impact for communities, businesses, societies and economies. We transform lives and create enduring value by working with governments, corporations and non-profit organisations. Proposal Opportunity: Palladium is seeking a Senior Technical Advisor, Pharmaceutical and Regulatory...
-
Client Service Executive at Zamara Kenya
3 months ago
Nairobi, Kenya Zamara Kenya Full timeZamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a Truly...
-
Senior Technical Advisor
3 months ago
Nairobi, Kenya Amref Kenya Full timeAmref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa’s largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million. ABOUT THE ROLE The Senior Technical Advisor will offer leadership, management and technical assistant for Amref’s...
-
Investment Advisor
4 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.SummaryOur client is one of the leading Fund Management Companies in Kenya. As part of their growth strategy and to assist in achieving ambitious performance objectives, we wish to assist them recruit experienced, dynamic, innovative...
-
Pilot at Kenya Forest Service
2 months ago
Nairobi, Kenya Kenya Forest Service (KFS) Full timeKenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act). The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest...
-
Financial Advisor at
3 months ago
Nairobi, Nairobi Area, Kenya Zamara Kenya Full timeZamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a Truly...