Client Liaison/Receptionist

Found in: beBee S KE - 3 weeks ago

Nairobi, Kenya Bowmans Full time

ABOUT THE COMPANY

We are known for delivering boutique legal services in Uganda and have extensive experience advising and acting for clients on complex and large-scale transactions.

JOB SUMMARY

To provide highest standards in delivery of the Firm’s critical services to ensure all clients ‘expectations are exceeded. Experience and Qualifications:3 years’ experience within admin role in a corporate/professional services environmentProficient in EnglishComputer literate with proficiency in MS Office (Word, Outlook, Excel)Diploma in front office/food & Beverage from a recognized institution InitiativeSelf-starter, taking action to achieve goals beyond what is requiredClient focusDedicated to meeting the expectations and requirements of internal and external clients. Acts with the clients’ best interest in mind and maintains effective relationships with clients to gain trust and respectWork StandardsSets high goals or standards of performance for self and consistently meets these high standardsPlanning and organisingSets priorities, manages schedules and plans accordingly in a busy and often pressurised environmentSkills:Organizational awarenessGood business awareness, understanding of the implications of events within the organization and that of networking internally and externallyCommunication skillsExcellent communication skills, able to articulate well with clients and express ideas clearly both verbally and in writing, using correct grammar, language etcCustomer ServiceAble to deal with numerous requests and enquiries with strong problem-solving ability–anticipating and providing solutions to problems always keeping the client’s needs and the Firm’s standards in mindPrioritizingAbility to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind

RESPONSIBILITIES

Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalismReceiving and directing incoming calls as well as making outgoing calls as appropriate.Ensuring that the reception is always mannedEnsuring that call messages are taken and forwarded to the appropriate persons. Messages can be forwarded via email for those with email.Attending all Frontline/receptionist duties as and when required.Serving clients with refreshments as and when necessary.Clearing meeting rooms, collecting, and cleaning tea/coffee mugs regularly as and when necessaryAttending to ad hoc client requests for refreshmentsAssisting wherever necessary with catering requestsConstantly monitoring telephone lines and ensuring they are in sound working order. Sending weekly report to IT Manager/on the condition of telephone lines/faxes.Ensuring meeting rooms are tidy with all necessary meeting facilities and checklist signed off every dayAny other duties within the scope of your job as may be assigned by the Office Manager from time to time.

REQUIRED SKILLS

Written communication, Customer service, Document and archive management, Office administration, management, Answering telephones and call management, Calendar management, Typing and note taking, Email correspondence, Meeting preparation, Office reception

REQUIRED EDUCATION

Diploma, Associate's degree

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