Director of Sales FS at Radisson Hotel Group

Found in: beBee S KE - 1 month ago

Nairobi, Kenya Radisson Hotel Group Full time

Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.


Role Summary
The Director of Sales will be responsible for the strategic initiatives of the Sales Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
Roles & Responsibilities

Ensure the smooth running of the sales department, where all aspects of the hotel’s pro-active sales initiatives are delivered and total revenue maximized, ensuring both property and company standards are attained and adhered to.
Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Develops and implements strategies where key sales metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
 Review and scrutinize the business performance, providing recommendations that will drive financial performance, including working with internal and external partners on ad-hoc projects.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Competencies & Skills Requirements

Proven experience in a sales position, ideally within a hotel environment
Ability to adapt to changing service environments
Good leadership skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence
Strong communication and listening skills
Ability to work collaboratively across functions and cultures
Skilled with Microsoft Office software, especially in Excel
An open, positive and communicative personality
Ability to handle multiple challenging priorities and assignments

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