Head of Retail Operations at Aminika Manpower Limited

2 weeks ago

Nairobi, Kenya Aminika Manpower Limited Full time

Aminika Manpower Limited is a competency-based strategic HR-consultancy. Aminika Manpower Limited (AML) is a knowledge-driven organization committed to achieving excellence in Human Capital & Business Coaching in both virtual and real circumstances.

Salary Range : KSh 400,000 - KSh 500,000/month

Summary
The Retail head will be responsible of managing the operation of the branch network, while enhancing its performance to meet firm’s objectives. Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard.
Roles and Responsibilities

Day to day management of the of branch network with a branch count exceeding 70
Driving sales performance of the entire retail front
Ensuring customer service in branches and call center is at international standards
Performing checks on various physical elements within stores to ensure stores are meeting set retail standards
Store merchandise is maintained as per the layouts created and meets the set standards
Close monitoring, review and replenishment of stocks to ensure best collection of products are made available at all the time
Carry out audits to ensure systems and controls are adhered to
Performs checks on staff to ensure minimum standards are met in various aspects including dress code, presentation, training, etc
Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated
Ensuring KPI’s set and measuring as many metrics related to all areas e.g.
performance, sales, customer service, training etc.
Performs any other checks and balances set by the management from time to time based on timely requirements

Skills and Qualifications

A minimum experience of 5 years in retail chain with a branch network not less than 40 branches.
Optical retail management experience required
Undergraduate/postgraduate qualification from a recognized institute
The candidate should have preferaly 30-40 yrs

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