Current jobs related to Commission Based Call Center Agent - Nairobi - 4G Capital
-
Commission Based Call Center Agents at
1 month ago
Nairobi, Nairobi Area, Kenya 4G Capital Full time4G Capital (4th Generation Capital) is Africa's fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteriaJob PurposeThe Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue...
-
Commission Based Call Center Agent
2 months ago
Nairobi, Nairobi Area, Kenya 4G Capital Full timeABOUT THE COMPANY4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacytraining with working capital loans to help small businesses grow sustainably. 4G Capital clients receive a bespoke programme of business training to help them use micro-loans to achieve much higher take-home earnings. 4G Capital's proprietorial...
-
Commission Based Call Center Agent
4 weeks ago
Nairobi, Nairobi Area, Kenya 4G Capital Full timeABOUT THE COMPANY4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacytraining with working capital loans to help small businesses grow sustainably. 4G Capital clients receive a bespoke programme of business training to help them use micro-loans to achieve much higher take-home earnings. 4G Capital's proprietorial...
-
Nairobi, Kenya 4G Capital Full time4G Capital (4th Generation Capital) is Africa's fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria Job Purpose The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any...
-
Call Center Supervisor at
1 month ago
Nairobi, Nairobi Area, Kenya Ideon Limited Full timeAt IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.SummaryThe Call Centre Supervisor...
-
Call Center Supervisor at Ideon Limited
1 month ago
Nairobi, Kenya Ideon Limited Full timeAt IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Summary The Call Centre...
-
Medical Call Center Agents
2 weeks ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally...
-
Nairobi, Kenya Ngao Credit Limited Full timeNgao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Role This is a full-time on-site role for a Commission-based Sales Agent. The Sales Agent will be responsible for...
-
Call Center Quality Analyst
1 month ago
Nairobi, Kenya Sunculture Full timeABOUT THE COMPANYSunCulture is always looking for people who are as passionate as we are about renewable energy, agriculture and impacting people’s lives!JOB SUMMARYThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor...
-
Call Center Quality Analyst
1 month ago
Nairobi, Nairobi Area, Kenya Sunculture Full timeABOUT THE COMPANYSunCulture is always looking for people who are as passionate as we are about renewable energy, agriculture and impacting people's livesJOB SUMMARYThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the...
-
Call Center Representative
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates...
-
Call Center Quality Analyst at
3 months ago
Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Call Center Quality...
-
Call Center Agent
3 months ago
Nairobi, Kenya Corporate Staffing Services Full timeFulusi Capital Limited is a non-deposit taking microfinance institution that was started in the year 2020 with the sole objective of deepening financial inclusion in the rural areas with special emphasis on micro-enterprises run by women Skills And Qualifications Degree or a diploma in a business related course. A minimum of 1 year of experience in...
-
Call Center Officer at
2 months ago
Nairobi, Nairobi Area, Kenya OYA Microcredit Full timeOYA Microcredit is the leading lending platform for micro and small businesses in fast growing African economies. Incorporated in Mauritius, OYA Micro-credit provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their every day business needsJob Summary:We are looking for a skilled...
-
Call Center Officer
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. Responsibilities: Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active...
-
Call Center Officer
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. Responsibilities:Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers,...
-
Call Center Interns
3 weeks ago
Nairobi, Nairobi Area, Kenya Ideon Limited Full timeAt IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.Summary30 call center interns are...
-
Call Center Customer Service Representative at
1 month ago
Nairobi, Nairobi Area, Kenya Wavex Internet Service Provider Full timeExperience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureSummary We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be...
-
Agents
1 month ago
Nairobi, Kenya Sasa Doctor Full timeJOB SUMMARY SASAdoctor Agents Recruitment Are you passionate about health and wellness? Do you have excellent communication skills and a desire to make a positive impact on people’s lives? If so, we want you to join our team at SASAdoctor! About SASAdoctor: SASAdoctor is a leading provider of telemedicine services, wellness programs, and occupational...
-
Call Center Officer at OYA Microcredit
2 months ago
Nairobi, Kenya OYA Microcredit Full timeOYA Microcredit is the leading lending platform for micro and small businesses in fast growing African economies. Incorporated in Mauritius, OYA Micro-credit provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their every day business needs Job Summary: We are looking for a...
Commission Based Call Center Agent
2 months ago
ABOUT THE COMPANY
4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacy training with working capital loans to help small businesses grow sustainably. 4G Capital clients receive a bespoke programme of business training to help them use micro-loans to achieve much higher take-home earnings. 4G Capital’s proprietorial machine learning technology delivers high fidelity insights from traditionally data dark sectors. We design scalable credit products and services optimized for clients’ business risks, timescales and affordability. Training is delivered via mobile apps and face-to-face outreach. Using only mobile money, loans are accessed in under two minutes with either smart or feature phones.
JOB SUMMARY
4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.JOB TITLE: Commission-Based Call Center AgentREPORTING TO: Call Center Team LeadSITE LOCATION: Karen, NairobiAVAILABILITY: ImmediatelyPAY STRUCTURE: Performance-Based CommissionsCompany Purpose: To Unlock Human Potential for GoodCompany Mission: To Grow Business with Capital and KnowledgeCompany Vision: The first choice for MSME growth in AfricaPurpose of the positionTo manage delinquent customer portfolios and to recover any overdue monies in line with 4th Generation Capital policies.
RESPONSIBILITIES
To manage work queues to ensure all delinquent queues are actioned.All call information to be captured accurately.Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrearsMonitoring collection accounts allocated on a daily basis and taking appropriate actions to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within policy guidelines.To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4GCapital policies.To achieve the monthly collection targets.All communication whether written or oral to be in line with the 4G Capital quality standards.To be at work on time in line with your allocated shiftTo adhere to break schedules as defined in the shift patternsAll calls to be recorded and stored as defined in the 4G Capital policy.Identify and escalate deceased or disabled customers to collections management for review or collection termination.Work closely with the branches on their bad debt portfolioCompetencesHigh communications skillsExcellent time management skills and ability to multitask and prioritize workAttention to detail and problem-solving skillsProven sales/customer success/customer relations track record.Requirements6 months – 1 year of call Center experience preferably in collectionsA diploma/bachelors qualification in a business-related courseComputer literacyPrevious call center or collections experience in retail or financial services advantageousFluent in English (written and verbal) and Swahili will have an added advantage.Personal AttributesIntegrity and ability to work in a teamHigh motivationSelf-starter-functional problem solverProcess discipline- Ability to follow SOPsMore CompetencesTeam PlayerDetail orientationSelf-motivated and proactiveFlexibility and ability to adapt to changeProblem-solving / solution-driven / negotiationConfidentExcellent communication skills – articulate and well spokenKindly headline your application Commission Based Collection Agent (CBCC) Interviews, Training and Position will be in Nairobi.Disclaimer: 4th Generation Capital does not charge any kind of fee at whichever stage of therecruitment process and does not act through recruitment agents
REQUIRED SKILLS
Conflict and complaint resolution, Negotiation, Customer service, Call center operation (customer support), Payment collection, Customer support, CRM systems, Communication, Call center management
REQUIRED EDUCATION
Diploma, Associate's degree
