Commission Based Call Center Agent

2 months ago

Nairobi, Nairobi Area, Kenya 4G Capital Full time

ABOUT THE COMPANY

4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacy
training with working capital loans to help small businesses grow sustainably.

4G Capital clients receive a bespoke programme of business training to help them use micro-loans to achieve much higher take-home earnings. 4G Capital's proprietorial machine learning technology delivers high fidelity insights from traditionally data dark sectors. We design scalable credit products and services optimized for clients' business risks, timescales and affordability. Training is delivered via mobile apps and face-to-face outreach. Using only mobile money, loans are accessed in under two minutes with either smart or feature phones.

JOB SUMMARY

4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit's impact for business owners, and all are managed and delivered through our proprietary core banking platform.JOB TITLE: Commission-Based Call Center AgentREPORTING TO: Call Center Team LeadSITE LOCATION: Karen, NairobiAVAILABILITY: ImmediatelyPAY STRUCTURE: Performance-Based CommissionsCompany Purpose: To Unlock Human Potential for GoodCompany Mission: To Grow Business with Capital and KnowledgeCompany Vision: The first choice for MSME growth in AfricaPurpose of the positionTo manage delinquent customer portfolios and to recover any overdue monies in line with 4th Generation Capital policies.

RESPONSIBILITIES

To manage work queues to ensure all delinquent queues are actioned.All call information to be captured accurately.Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrearsMonitoring collection accounts allocated on a daily basis and taking appropriate actions to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within policy guidelines.To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4GCapital policies.To achieve the monthly collection targets.All communication whether written or oral to be in line with the 4G Capital quality standards.To be at work on time in line with your allocated shiftTo adhere to break schedules as defined in the shift patternsAll calls to be recorded and stored as defined in the 4G Capital policy.Identify and escalate deceased or disabled customers to collections management for review or collection termination.Work closely with the branches on their bad debt portfolioCompetencesHigh communications skillsExcellent time management skills and ability to multitask and prioritize workAttention to detail and problem-solving skillsProven sales/customer success/customer relations track record.Requirements6 months – 1 year of call Center experience preferably in collectionsA diploma/bachelors qualification in a business-related courseComputer literacyPrevious call center or collections experience in retail or financial services advantageousFluent in English (written and verbal) and Swahili will have an added advantage.Personal AttributesIntegrity and ability to work in a teamHigh motivationSelf-starter-functional problem solverProcess discipline- Ability to follow SOPsMore CompetencesTeam PlayerDetail orientationSelf-motivated and proactiveFlexibility and ability to adapt to changeProblem-solving / solution-driven / negotiationConfidentExcellent communication skills – articulate and well spokenKindly headline your application Commission Based Collection Agent (CBCC) Interviews, Training and Position will be in Nairobi.Disclaimer: 4th Generation Capital does not charge any kind of fee at whichever stage of therecruitment process and does not act through recruitment agents

REQUIRED SKILLS

Conflict and complaint resolution, Negotiation, Customer service, Call center operation (customer support), Payment collection, Customer support, CRM systems, Communication, Call center management

REQUIRED EDUCATION

Diploma, Associate's degree

  • Commission Based Call Center Agents at

    1 month ago

    Nairobi, Nairobi Area, Kenya 4G Capital Full time

    4G Capital (4th Generation Capital) is Africa's fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteriaJob PurposeThe Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue...

  • Commission Based Call Center Agent

    3 weeks ago

    Nairobi, Nairobi Area, Kenya 4G Capital Full time

    ABOUT THE COMPANY4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacytraining with working capital loans to help small businesses grow sustainably. 4G Capital clients receive a bespoke programme of business training to help them use micro-loans to achieve much higher take-home earnings. 4G Capital's proprietorial...

  • Call Center Supervisor at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Ideon Limited Full time

    At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.SummaryThe Call Centre Supervisor...

  • Call Center Quality Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya Sunculture Full time

    ABOUT THE COMPANYSunCulture is always looking for people who are as passionate as we are about renewable energy, agriculture and impacting people's livesJOB SUMMARYThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the...

  • Call Center Quality Analyst at

    3 months ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Call Center Quality...

  • Call Center Officer at

    2 months ago

    Nairobi, Nairobi Area, Kenya OYA Microcredit Full time

    OYA Microcredit is the leading lending platform for micro and small businesses in fast growing African economies. Incorporated in Mauritius, OYA Micro-credit provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their every day business needsJob Summary:We are looking for a skilled...

  • Call Center Officer

    2 months ago

    Nairobi, Nairobi Area, Kenya OYA Microcredit Full time

    ABOUT THE COMPANYOYA Microcredit is the leading lending platform for micro and small businesses in fast growing African economies. Incorporated in Mauritius, OYA Micro-credit provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their every day business needs. With a growing...

  • Call Center Officer

    2 months ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. Responsibilities:Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers,...

  • Call Center Interns

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Ideon Limited Full time

    At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.Summary30 call center interns are...

  • Call Center Customer Service Representative at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Wavex Internet Service Provider Full time

    Experience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureSummary We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be...

  • Call Center Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Kenya. Experience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureWe are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential...

  • Contact Center Agent

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Family Bank Kenya Full time

    ABOUT THE COMPANYFamily Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers' deposits are...

  • Sales Agents at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Incredo Finance Full time

    Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in 2014 with its Head Office located in Thika TownSummaryThis is a commission-based role for a Direct Sales Agents at Incredo Finance Limited with other forms on performance-based incentives.RESPONSIBILITIES The Direct Sales Agents will be...

  • Outbound Calls

    2 months ago

    Nairobi, Nairobi Area, Kenya EasyElimu Educational Services Full time

    Easy Elimu is the biggest online revision resource for Kenyan Schools.SummaryWe are seeking a dynamic and motivated Outbound-Calls Customer Service Representative to join our team. The ideal candidate will have experience working in a call center environment and proficiency in using CRM systems. You will be responsible for making outbound calls to our...

  • commission based sales executive

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Edenbridge Capital Limited Full time

    ABOUT THE COMPANYWho We AreEdenbridge Capital is a non-bank financial services company offering Loans, Guarantees, and Insurance products.JOB SUMMARYApplications are invited from qualified persons for the above vacant position.Job Description.Commission based sales position• Perfect position for people that need flexible schedule• Must be able to find...

  • Sales Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Sales jobs in KenyaSalary: Purely commission based (Motorbike mileage and communication cost will be provided)Base Location: Meru town, Nkubu, Chuka, Embu, Nyeri, Nairobi, Machakos, Bomet, Kisii, Kericho, Eldoret, Kakamega, Kisumu. Read>>Digital Marketing Skills: 5 Simple Ways To MasterResponsibilitiesGenerate orders and follow up to ensure timely delivery...

  • Service Center Associate- Migori at

    3 months ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the RoleReporting to the Regional...

  • Collections Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya ENGIE Full time

    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.Job Purpose/Mission The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works...

  • Evergreen Requisition- Service Center Associate

    3 weeks ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time

    Department: SalesPosition: Service Center AssociateReporting to: Regional Sales Manager. Dotted line to Fleet Operations ManagerRole type: Full-TimeAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising...

  • Quality Analyst – Contact Centre at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.REFNO:QA-CC SummaryThe Call Center Quality Analyst is responsible for assessing the quality of performance...