Intermediary Service Channel Assistant

1 month ago


Nairobi, Kenya Britam Full time

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.

Job Purpose:
Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
Key Responsibilities:

Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
Raising service requests within the CRM for issues that can’t be resolved, and follow up/Escalate. Follow up to ensure the item is resolved.
Updating Intermediary records in the systems database as per procedures.
Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
Initiate processing of AMC and Pension business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
Drive use of self-service portals for both FAs and customers.
Respond to FA’s queries and instructions within the set SLA’s for Intermediary Service channel.
Prepare and issue certificates and cover notes where necessary.
Implement credit control policy and ensure that premiums are debited and collected as required.
Ensure business retention through conservations of policies and renewals of General business.
Perform any task assigned by the Supervisor.

Key Performance Measures:

As described in your Personal Score Card.

Requirements
Knowledge, experience and qualifications required

Bachelor’s degree (insurance option preferred).
At least 0-2 year’s experience in the insurance industry or business related field.
Experience in customer service.

Technical/ Functional competencies:

Knowledge of insurance concepts.
Knowledge of underwriting processes and procedures.
Technical competence in underwriting insurance risks.
Knowledge of insurance regulatory requirements.
Knowledge of Britam products.



  • Nairobi, Kenya jobwebkenya Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job purpose: Responsible for delivering an exceptional customer experience at the Britam...


  • Nairobi, Nairobi Area, Kenya jobwebkenya Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and MalawiJob purpose:Responsible for delivering an exceptional customer experience at the Britam branch level...


  • Nairobi, Nairobi Area, Kenya PESONY TECHNOLOGY Full time

    Job descriptionDevelop, manage and maintain channels, and promote in-depth cooperation with agents and distributors;Responsible for the development and management of sellers/agents, go deep into key target markets, establish in-depth cooperative relationships with dealers/agents, assist dealers/agents to complete brand localization expansion, and achieve...


  • NAIROBI, Kenya PESONY TECHNOLOGY Full time

    Job descriptionDevelop, manage and maintain channels, and promote in-depth cooperation with agents and distributors;Responsible for the development and management of sellers/agents, go deep into key target markets, establish in-depth cooperative relationships with dealers/agents, assist dealers/agents to complete brand localization expansion, and achieve...


  • Nairobi, Nairobi Area, Kenya Marie Stopes Kenya Full time

    ABOUT THE COMPANYSince 1985 Marie Stopes Kenya (MSK) has prided itself in providing a wide range of high quality, affordable and client- centered reproductive services to men, women and young people in collaboration with the Government of Kenya.Currently MSK employs a total of 269 employees who provide both direct services and support services within the...


  • Nairobi, Kenya Marie Stopes Kenya Full time

    ABOUT THE COMPANYSince 1985 Marie Stopes Kenya (MSK) has prided itself in providing a wide range of high quality, affordable and client- centered reproductive services to men, women and young people in collaboration with the Government of Kenya. Currently MSK employs a total of 269 employees who provide both direct services and support services within the...


  • Nairobi, Nairobi Area, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or...


  • Nairobi, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: Responsible for managing digital projects and initiatives of digital channels – Mobile Banking, Online...


  • Nairobi, Nairobi Area, Kenya Kenindia Assurance Company Limited Full time

    ABOUT THE COMPANYThe year 1978 proved to be a milestone for the Insurance Sector in the region , Indian Insurance Companies operating in Kenya decided to merge and form a vibrant joint venture with moral and financial support from leading local business elite. The idea became reality on 6th December 1978 with the birth of Kenindia Assurance Company...


  • Nairobi, Nairobi Area, Kenya Cummins Full time

    Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technologySummaryWe are looking for a talented CHANNEL DEVELOPMENT MANAGER to join our team specializing in...


  • Nairobi, Nairobi Area, Kenya Kenya Orient Insurance Limited Full time

    The company was established in the year 1982 by the Al Fateem Group based in Dubai, later acquired by Kenyan investors in 1988. Kenya Orient Insurance came into existence in 2004, following a change in ownership from the previous proprietors to the current shareholders. Over the years, we have experienced consistent growth, emerging as a prominent player in...


  • Nairobi, Kenya Kenya Orient Insurance Limited Full time

    The company was incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. Kenya Orient Insurance was then formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the...


  • Nairobi, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve...


  • Nairobi, Kenya Cummins Full time

    Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology Summary We are looking for a talented CHANNEL DEVELOPMENT MANAGER to join our team...

  • Assistant Manager

    4 weeks ago


    Nairobi, Kenya Stellar Human Resource Solutions Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Develop, implement/execute and monitor...


  • Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...


  • Nairobi, Kenya SAFARICOM Full time

    ABOUT THE COMPANYSafaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like...


  • Nairobi, Nairobi Area, Kenya SAFARICOM Full time

    ABOUT THE COMPANYSafaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like...


  • Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:Responsible for managing digital projects and initiatives of digital channels – Mobile Banking, Online Banking,...


  • Nairobi, Kenya Corporate Staffing Services Full time

    Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position. Key Responsibilities Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience. Achieve...