Collections Officer

4 weeks ago

Nairobi, Kenya Pezesha Full time

JOB SUMMARY

Role DescriptionThis is a full-time hybrid role for a Collections Officer at Pezesha. The Collections Officer will be responsible for the day-to-day management and resolution of debt collections. This includes analyzing customer accounts, developing and implementing collection strategies, communicating with customers, and ensuring prompt payment.Skills, Qualifications and Experiences:At least 2 year of work experience in the collections department of a lending organisation Experience in a high-growth environment preferred.Excellent verbal and written communication and interpersonal skills are essential.Must be able to set up payment plans based on information provided by the borrower.Flexibility towards working hours as sometimes calls and visits may need to be doneHigh level of interpersonal maturity, hardworking, and professionalism.Excellent time management and personal organisation.Team player who demonstrates a positive attitude, energy, dedication to collaboration and patience and works with the highest levels of integrity.Attention to detail and accuracyComfortable and effective in managing and communicating with team members and stakeholdersGood MS Office skills and able to adapt to new technology.Please send your CV and Cover Letter to jobs@pezesha.com. Kindly indicate the title of the job on the subject header of the email (REF 2024- COLLECTIONS OFFICER ). THE REF NO and job title and where they are currently based in the email body will be automatically disqualified.

RESPONSIBILITIES

Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments.Able to respond to caller concerns and difficulties with a sense of empathy and understanding, but also able to firmly request that each borrower make his or her due payment or make some arrangements to begin paying off the delinquent account.Keeping our databases, dashboards and spreadsheets up-to-date with the status of the loan records.Being the bridge between the customer and Pezesha by seeking feedback from the customer and suggesting product and process improvements.

REQUIRED SKILLS

Written communication, Verbal communication, Decision making, Time management, Ability to coordinate

REQUIRED EDUCATION

Bachelor's degree

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