Customer Service Executives

Found in: beBee S KE - 4 weeks ago


Nairobi, Kenya Calltronix Kenya Limited Full time

ABOUT THE COMPANY

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions.

JOB SUMMARY

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent. Desirable Skills &Qualifications: Minimum Qualification: BachelorsImpressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. Great verbal and written communication skills as well as the ability to work in a team. Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 2+ years’ experience working in a contact center but not mandatory.A strong understanding of Contact Centre best practices

RESPONSIBILITIES

Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints. Refer unresolved customer grievances or special requests to designated departments for further investigation. Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications. 

REQUIRED SKILLS

Conflict and complaint resolution, Reporting, Written communication, Customer service, Office administration, management, Answering telephones and call management, Customer support, CRM systems, Communication, Marketing, Customer relations

REQUIRED EDUCATION

Bachelor's degree


  • Customer Service Executive at

    Found in: beBee jobs KE - 1 week ago


    Nairobi, Nairobi Area, Kenya Janta Kenya Full time

    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday businessKey Responsibilities Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm. Track the execution of the Sales Impact Plans – daily tracking of...

  • Customer Service Executive at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Responsibilities and Accountabilities Define and track Key...

  • Customer Service Executive

    Found in: beBee S KE - 4 weeks ago


    Nairobi, Kenya Reckitt Benckiser Full time

    ABOUT THE COMPANYOUR PURPOSE We exist to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world. This purpose drives everything we do as a company – inspiring us to improve people’s lives, through better hygiene, health and nutrition. It unlocks new opportunities – enabling our business to grow, while increasing our...

  • Customer Service Executive

    Found in: beBee S KE - 1 week ago


    Nairobi, Kenya Reckitt Benckiser Full time

    ABOUT THE COMPANYOUR PURPOSE We exist to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world. This purpose drives everything we do as a company – inspiring us to improve people’s lives, through better hygiene, health and nutrition. It unlocks new opportunities – enabling our business to grow, while increasing our...

  • Customer Service Executive

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Reckitt Benckiser Full time

    ABOUT THE COMPANYOUR PURPOSEWe exist to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.This purpose drives everything we do as a company – inspiring us to improve people's lives, through better hygiene, health and nutrition. It unlocks new opportunities – enabling our business to grow, while increasing our positive...

  • Customer service Executive, Kisumu at GardaWorld

    Found in: beBee S KE - 3 weeks ago


    Nairobi, Kenya GardaWorld Full time

    GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk...

  • Customer service Executive, Kisumu at GardaWorld

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya GardaWorld Full time

    GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk...

  • Customer Service Executive at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Reckitt Benckiser Full time

    At RB, our vision is a world where people are healthier and live better, so we're always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands - Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, Lysol, Finish, Vanish.About The Role Maintains the highest standards of...

  • Customer Service Executive at Janta Kenya

    Found in: beBee S KE - 1 week ago


    Nairobi, Kenya Janta Kenya Full time

    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business Key Responsibilities Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm. Track the execution of the Sales Impact Plans – daily tracking...

  • Customer Service Executive at Corporate Staffing

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Responsibilities and Accountabilities Define and...

  • Customer Care Executive at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...

  • Customer Care Executive at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...

  • Customer Service Executives at Calltronix Contact

    Found in: beBee S KE - 4 weeks ago


    Nairobi, Kenya Calltronix Contact & Training Centre Full time

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service ...

  • Customer Service Executive at Reckitt Benckiser

    Found in: beBee S KE - 4 weeks ago


    Nairobi, Kenya Reckitt Benckiser Full time

    At RB, our vision is a world where people are healthier and live better, so we’re always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands - Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, Lysol, Finish, Vanish. About The Role Maintains the highest standards...

  • Customer Service Executive at Reckitt Benckiser

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Reckitt Benckiser Full time

    At RB, our vision is a world where people are healthier and live better, so we’re always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands - Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, Lysol, Finish, Vanish. About The Role Maintains the highest standards...

  • Sales/Customer Experience Executive

    Found in: beBee S KE - 3 weeks ago


    Nairobi, Kenya Pinnacle Systems Full time

    Customer Experience Executive: Responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing assistance in a professional and timely manner. Roles:·         Utilize excellent communication skills to listen attentively and gather relevant information·         Accurately...

  • Sales/Customer Experience Executive

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Pinnacle Systems Full time

    Customer Experience Executive: Responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing assistance in a professional and timely manner. Roles:·         Utilize excellent communication skills to listen attentively and gather relevant information·         Accurately...

  • Sales/Customer Experience Executive

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Pinnacle Systems Full time

    Customer Experience Executive: Responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing assistance in a professional and timely manner.Roles:· Utilize excellent communication skills to listen attentively and gather relevant information· Accurately document details of each interaction·...

  • Customer Experience Executive Job

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Springboard Capital Ltd is seeking to hire a Customer Experience Executive Reporting to the Customer Experience Coordinator. The job holder will handle all aspects of customer service including customer communication, enquiry handling, customer relations, complaints handling and ensure high quality services to customers in accordance with the best practices...

  • Customer Experience Executive _ Outbound at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Smart Applications International Ltd Full time

    SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovationJob Purpose The Customer...