Customer Service Executives
Found in: beBee S KE - 4 weeks ago
ABOUT THE COMPANY
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions.
JOB SUMMARY
Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent. Desirable Skills &Qualifications: Minimum Qualification: BachelorsImpressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. Great verbal and written communication skills as well as the ability to work in a team. Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 2+ years’ experience working in a contact center but not mandatory.A strong understanding of Contact Centre best practices
RESPONSIBILITIES
Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints. Refer unresolved customer grievances or special requests to designated departments for further investigation. Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications.
REQUIRED SKILLS
Conflict and complaint resolution, Reporting, Written communication, Customer service, Office administration, management, Answering telephones and call management, Customer support, CRM systems, Communication, Marketing, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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