Associate Debt Recovery/Collections at I&M Bank

1 month ago

Nairobi, Kenya I&M Bank Full time

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Job Purpose:
The job holder is responsible for monitoring, collecting, and managing problem account portfolio within all customer segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts.
Key Responsibilities:

Demand, and enforce repayment of the assigned problem accounts.
Collect and writeback to profit and loss from assigned accounts within set targets
Monitor arrangements for payments from problem account holders.
Attending public auctions as Credit Bank’s representative.
Liaise with Legal Department on recovery litigations and where legal interpretations are required.
Conduct detailed negotiations with customers, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
Analyze and recommend for approval turnaround/cure propositions, strategies and actions demonstrating well thought out judgement.
Manage customer relationships where turn around strategies have been activated to ensure cure of accounts as well as manage the Banks credit risk exposure.
Proactively manage relationships with key stakeholders, internal and external including service providers, potential off takers of assets held as collateral, etc.
Represent the Bank in lenders meetings for syndicated or problem accounts.
Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.

Job Specifications
Academic Qualifications

Bachelor’s Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication

Relevant professional qualification;
Member of a relevant professional body

Work Experience Required

Over Two (2) years’ relevant experience in a similar organisation.

Competencies:

Strong leadership skills
Executive disposition
Demonstrate high levels of integrity.
Excellent communication and interpersonal skills

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