Supervisor, Corporate Entitlements, Debtors Department at Aga Khan University Hospital
3 months ago
Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa.
Job Purpose:
To monitor the divisions’ data base i.e.: entitlements, administration rules & regulations and exclusions have been mapped correctly in the system and to make recommendation regarding corporate administration.
Key responsibilities:
Corporate Administrative guidelines: Opening /closing of accounts as advised by relevant authority
Coordinate renewal of corporate agreements and fulfillment of terms of the agreement e.g. entitlement, discounts, co-pay, and any other administration rules agreed upon by the client;
Organize and hold meetings with corporate clients to discuss the status of their respective accounts administration guidelines;
Review of Corporate contract expiry, mapped entitlements, exclusions and administration rules & regulations.
Staffing and Training: Supervise and appraise staff in the section; Schedule and approve staff leave; Participate in the recruitment and selection of personnel for the section; Identify areas of personal and professional growth in order to stimulate personal and organizational growth.
Monitoring of invoices returns and taking appropriate action by 3rd of the following month; analyze the reasons for returns and map in system to avoid future returns; Preparing Rejection analysis and monthly reports on the same.
Account reconciliations: Participate in preparation of service audits to enable the department to achieve its quality objective; analyzing account reconciliations on all medical issues; Interpreting medical issues into financial Parameters during reconciliation; participating in reconciliation discussions and reconciliation signoffs.
Reporting: Prepare daily, weekly and monthly account mapping reports; weekly rejection reports and monthly account analysis.
Maintenance of timely and accurate departmental reports e.g. accounts opened/closed, rejection rate
Qualifications and skills required:
Degree/ Diploma in Nursing or equivalent Clinical field
Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent
Proficient in MS Office Suite
Formal training in customer care or equivalent demonstrated experience
A minimum 3 years’ experience in a busy Accounting / Credit / Claims Management department.
Excellent interpersonal and communication skills, people-handling/customer service and supervisory skills.
Ability to build relationships among team members as well as work as a member of the team
Ability to work long hours with minimal supervision, has initiative and is proactive
Professional grooming and self-presentation
Ability to work under pressure and meet stringent deadlines
Physically fit and able to sit for long hours.
Accuracy & efficiency in handling demanding workload
Knowledgeable and can perform routine/non routine assignments.
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