Bilingual (German and English) Customer Support Specialist

4 weeks ago


Nairobi, Kenya xFusion Full time

Job Description:

● Strong German - English-speaking and written skills.

● Ability to read, interpret and clarify customers’ goals and craft thoughtful responses

● To help them achieve their goals. Always treat customers and one another like we would expect to be treated. Be mindful of one another’s time. Delight customers through outstanding service. Have fun every day. Be adventurous, creative, and open-minded.

● Pursue growth and learning. Embrace and drive change.

● Great problem-solving abilities - assess all options before making a decision

● Exceptional organizational skills

● Attentive and can anticipate the needs of customers

● Has a positive and uplifting attitude including the use of GIFs and emojis in responses

● Build open, truthful, and honest relationships.

● Appreciate the strength each team member brings to the table, and leverage those strengths as a team. Assume positive intent, always.


Actual Responsibilities:

● Offer customer support through various channels, such as phone, email, chat, SMS, and social media.

● Handle "back-office" support, encompassing repetitive and trainable tasks.

● Contribute to the development of training materials, including video recordings and written documentation.

● Demonstrate a high level of adaptability, finding innovative solutions to address issues.

● Assist with check-in and check-out procedures.

● Resolve reservation discrepancies.

● Interact with customers directly.



  • Nairobi, Kenya Influx Full time

    Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer's problems in...


  • Nairobi, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with...


  • Nairobi, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with...


  • Nairobi, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus...


  • Nairobi, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus...


  • Nairobi, Nairobi Area, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500...


  • Nairobi, Nairobi Area, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children's Hospital and The Columbus...


  • Nairobi, Kenya Top Level Management Full time

    Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above  Location: Nairobi  Can you speak, write, listen or read German? Are you fluent in German?  We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for...


  • Nairobi, Kenya Kerry Full time

    Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers' some of the world's best-known food, beverage and pharma brands with the...


  • Nairobi, Nairobi Area, Kenya CA Global Full time

    CA Global Headhunters is an international recruitment and staffing company with an in-depth focus on Recruitment in Africa. We recruit talent of the highest standard across African Sectors in Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities and Agriculture.SummaryThe Bilingual RLSF Coordinator will primarily oversee RLSF...


  • Nairobi, Kenya GIZ KE Full time

    ABOUT THE COMPANYGIZ, the German Gesellschaft für Internationale Zusammenarbeit GmbH, provides services in the field of international technical cooperation worldwide. In Kenya, it has been active since 1964, and up to now implements programs in a wide variety of areas, including economic development, green energy and water, governance, food security, and...


  • Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    ABOUT THE COMPANYThe International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right to decide about their future – issues such as who they live with, what happens to...


  • Nairobi, Kenya International Planned Parenthood Federation (IPPF) Full time

    ABOUT THE COMPANYThe International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right to decide about their future – issues such as who they live with, what happens to...


  • Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals.SummaryThe Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The...


  • Nairobi, Kenya GIZ KE Full time

    ABOUT THE COMPANYGIZ, the German Gesellschaft für Internationale Zusammenarbeit GmbH, provides services in the field of international technical cooperation worldwide. In Kenya, it has been active since 1964, and up to now implements programs in a wide variety of areas, including economic development, green energy and water, governance, food security, and...


  • Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western, Kenya AFRICAWORK Full time

    We are looking for profiles and CVs of Sales Support Specialists that we will send to our large account customers for their future recruitment needs.Responsibilities:Support sales managers ;Contact clients on a regular basis to understand their needs ;Organize business development calendar ;Identify potential sales opportunities ;Coordinate all sales...


  • Nairobi, Nairobi Area, Kenya Kerry Full time

    Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers' some of the world's best-known food, beverage and pharma brands with the...


  • Nairobi, Kenya CA Global Full time

    CA Global Headhunters is an international recruitment and staffing company with an in-depth focus on Recruitment in Africa. We recruit talent of the highest standard across African Sectors in Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities and Agriculture. Summary The Bilingual RLSF Coordinator will primarily oversee RLSF...


  • Nairobi, Kenya International Planned Parenthood Federation (IPPF) Full time

    IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals. Summary The Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services....


  • Nairobi, Kenya Corporate Staffing Services Full time

    CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own...