Customer Support Agent-German Speaking at Influx

4 weeks ago


Nairobi, Kenya Influx Full time

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Duties and Responsibilities

Maintaining a positive, empathetic, and professional attitude towards customers at all times.
Diagnose and solve the customer's problems in German
Communicate effectively via email and chat with our customers
Understand the company’s products to answer any questions or concerns
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture

What we're looking for:

Excellent written and verbal English and German communication skills
German proficiency level C1 and above
At least 1 year of experience in customer service
Strong problem-solving skills
Team player



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