Front Office Trainee

1 month ago

Nairobi, Kenya Kempinski Hotels Full time

ABOUT THE COMPANY

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

JOB SUMMARY

Skills, Knowledge and ExpertiseDegree/ Diploma in Front Office Operations from a recognized learning institution No work experience is required Less than one year since completion (2023/2024) Kenyan Citizen Completed coursework (Even if not graduated) Ability to work and communicate in a multinational environment Excellent grooming skills and must be well versed in professional and personal etiquette Good Communication skills Out going with a positive learning attitude.

RESPONSIBILITIES

Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards. Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. Possess a working knowledge of the room reservation procedures. Maintain the neatness of his/her working area. 

REQUIRED SKILLS

Customer service, Receiving and welcoming guests, Ability to coordinate, Communication, Interpersonal communication

REQUIRED EDUCATION

Bachelor's degree

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