F&B Hostess at Bridge Talent Management

Found in: beBee S KE - 1 month ago

Nairobi, Kenya Bridge Talent Management Full time

One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.

Job Summary:
To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient  manner to ensure customer satisfaction.
Key Responsibilities:

Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary.
Communicating accurate wait times.
Managing the seating arrangement by allocating guests to tables and  getting them seated in the correct table.
Seating guests and distributing menus.
Walk guests to their table and ensure they have menus to start perusing  before a waiter or waitress takes over.
Light cleaning around the restaurant (like wiping down menus and tables).
Engaging with guests to ensure they’re happy with meals, drinks and the  overall service.
Respond to complaints and helping to resolve them or escalate them to  the supervisor or Restaurant Manager
Answering phone calls and taking reservations.
Mastering all Menus to be able to assist with any guest queries.
Listening to and answering guest questions, concerns and enquiries.
Confirming the correct meal plan for guests entering the restaurant.
Taking orders, posting bills and serving guests.
Following up with delayed orders with the Kitchen staff.
Taking care of the kids and young children for safety and orderliness in the  restaurant.

Requirements

Diploma in hotel Management or equivalent.
1+ years’ experience as a waitress or hostess.
Exceptional listening and communication skills.
A polite, engaging personality.
Commitment to customer satisfaction and service excellence.

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