Customer Service Agent
3 months ago
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
Primary Duties
For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. Handle in a professional manner all Customer interaction and coordinate the final customer response. Communicate with Customers whenever there are changes that might affect their order- SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc. Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers. Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations. Control of consignment stocks, where appropriate. Completion of customer portals, where appropriate. Build and/or improve on lasting relationship with customers through knowledgeable communication. Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company. Seek to understand and include customer requirements in all operational plans and activities. Provide effective follow up and feedback to ensure customer requirements are being met. Ensure customer and community service standards are considered in all operational activities. Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance. Monitor and enforce material allocations with customer while maintaining positive customer relations. Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.Minimum Requirements
2+ Years’ Experience High school degree; commercial school education Fluency in written and spoken English and at least one other major language You´ll need to have one of the 2: Fluent in English and one of the major languages – Chinese, Spanish, German, Dutch, Greek, Turkish, French etc. At least 2 years experienced in customer support or customer service activities with a regional Scope. The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.General Requirements
Strong computer competency with high MS Office suite proficiency Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines Strong problem-solving skillsClick Here To Apply
-
Customer Service Agent at
1 month ago
Nairobi, Nairobi Area, Kenya H.B. Fuller Full timeH.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets.PRIMARY DUTIES For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. Handle in a...
-
Customer Service Agent
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. H.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets. Read>> CV Referees: 3 Things to Do Before Including Them in Your CV Primary Duties For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry,...
-
Bilingual Customer Service Agent
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. We’re seeking a detail-oriented and thoughtful person from Kenya to...
-
Airfreight Customer Service Agent
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeOpportunityYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of...
-
Airfreight Customer Service Agent
1 month ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service job vacancies in Kenya. Opportunity You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We...
-
Airfreight Customer Service Agent
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service job vacancies in Kenya. OpportunityYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to...
-
Customer Service Agent at H.B. Fuller
1 month ago
Nairobi, Kenya H.B. Fuller Full timeH.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets. PRIMARY DUTIES For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with...
-
Nairobi, Kenya Influx Full timeInflux provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. SUMMARY We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate...
-
Customer Excellence Center Agent
4 months ago
Nairobi, Kenya Corporate Staffing Services Full timeTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both...
-
Customer Care Agent
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. About SecurexHISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength...
-
Customer Service Agent
2 weeks ago
Nairobi, Nairobi Area, Kenya Chupa Chap Ltd Full timeBuying your favorite drink in Nairobi has proven to be quite a challenge. From the endless traffic jams, to the hassle of finding parking and queuing to pay. We found ourselves in situations, from BBQs and parties to catching football games over the weekend, where we needed to buy drinks without having to go through the inconveniences. All our efforts to...
-
Customer Care Agent
3 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from...
-
Customer Service Agent at
4 weeks ago
Nairobi, Nairobi Area, Kenya ShopIt Store Full timeShopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust.Job responsibilities Serve clients on all modes of...
-
Customer Support Agent
3 months ago
Nairobi, Kenya Influx Full timeInflux provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and...
-
Airfreight Customer Service Agent at
2 months ago
Nairobi, Nairobi Area, Kenya Maersk Line Full timeMaersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world.Key Responsibilities Serve as the main contact for customers, building strong relationships. Comprehend customers' business needs, drivers, and...
-
Agents
1 month ago
Nairobi, Kenya Sasa Doctor Full timeJOB SUMMARY SASAdoctor Agents Recruitment Are you passionate about health and wellness? Do you have excellent communication skills and a desire to make a positive impact on people’s lives? If so, we want you to join our team at SASAdoctor! About SASAdoctor: SASAdoctor is a leading provider of telemedicine services, wellness programs, and occupational...
-
Direct Sales Agent
3 months ago
Nairobi, Nairobi Area, Kenya Jamii Telecommunications Full timeJamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.DIRECT SALES AGENT ROLEWe are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.DIRECT SALES AGENTS JOB...
-
Customer Service Assistant
3 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs. Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the...
-
Customer Service Representative
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. Mission Statement for the Role: To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Read>>Interview Tips: How To Crack Senior-Level Interviews Overall Responsibility: Receive, document and resolve inbound requests from customers,...
-
telesales agent
3 months ago
Nairobi CBD, Kenya Rabow Co Ltd Full timeJOB BRIEFWe are looking for a competitive and trustworthy Tele Sales Agent. Their responsibilities will include acquisition of new users using emerging trends i.e Social media platforms, e- channels, etc, retention of acquired users, maintaining customer satisfaction, and meeting sales targets set.To be successful as a sales agent you should be an inspired...