Country Manager at Stratostaff

3 weeks ago

Nairobi, Kenya Stratostaff Full time

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.
PROFILE INTRODUCTION
Our client, a leading player in the financial technology (FinTech) and payment processing industry, specializes in delivering technology-enabled payment solutions as a service to both merchants and financial institutions across the Middle East and Africa. They seek to onboard a dynamic and experienced Country Manager to lead operations in Kenya. The successful candidate will be responsible for driving growth, fostering strong teams, and achieving organizational objectives within the country.
Roles & Responsibilities:

Financial Leadership: Assume full P&L responsibility for Kenya, ensuring cost and revenue targets are met.
Strategic Planning: Develop comprehensive business plans for Kenya, setting ambitious targets and executing strategies to achieve them.
Market Development & Expansion: Identify sales leads, expand into new markets, and present the organization's profile and services to potential clients. Lead the recruitment of top-tier talent to realize growth opportunities.
Team Motivation and Leadership: Cultivate a high-performance culture by effectively motivating and supporting team members, showcasing strong leadership skills, and ensuring alignment with strategic objectives.
Stakeholder Engagement: Maintain strong relationships with regulators, governmental bodies, and other key stakeholders through transparent communication.
Client Engagement: Collaborate with the Sales Support team to deliver tailored proposals and negotiate terms with clients.
Value-Added Services: Identify opportunities to provide value-added services to existing and potential clients.
Client Satisfaction: Ensure client satisfaction with product delivery and address any issues or concerns in coordination with the operations department.
Sales Excellence: Equip teams to conduct effective sales calls and successfully close deals. Identify opportunities for cross-selling and up-selling to enhance client relationships.
Relationship Management: Build and maintain strong working relationships with internal teams and external stakeholders. Foster lasting customer relationships to ensure the highest level of service.
Problem Resolution: Proactively address and resolve any issues or complaints raised by clients related to project execution, demonstrating a commitment to client satisfaction.

KEY COMPETENCIES:

 Strategic Orientation
 Financial Acumen
 Commercial Acumen
 Customer Focus
 Stakeholder & Relationship Management
 Team Leadership & Management

MINIMUM REQUIREMENTS:

 Master's degree preferred, or a Bachelor's degree from a recognized university.
 A minimum of 10 years of extensive experience in Digital/Transactional Banking, Retail Banking, or Cards’ Business, showcasing a robust commercial background, with a proven track record of at least 6 years in senior management roles.
 Demonstrate in-depth knowledge of various aspects of the payments industry, showcasing a clear line of sight to the dynamic landscape of the payments sector.
 Strong understanding of third-party processing service provision or equivalent.
 Exceptional analytical and problem-solving skills.
 Outstanding relationship management, presentation, communication, and negotiation skills
 Proven ability to facilitate critical decisions and handle complex issues.
 Cultural awareness and the ability to thrive in a diverse environment

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