Relationship Officer – Public Sector

ABOUT THE COMPANY

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.

JOB SUMMARY

The Job holder will be responsible for marketing to new and existing clients in order to grow quality business of both the liability and asset book in line with Public Sector Banking set targets. This role is also responsible for acquisition and retention of existing customers, and growing the wallet share from existing accounts and effective management of the relationship /customer experience. Key focus being on; Ministries, parastatals, semi-autonomous government agencies and, CDF, County governments.KEY RESPONSIBILITIESSales, Business Development & Relationship ManagementStrategic Marketing Strategic customer experienceRisk Management ACADEMIC BACKGROUNDUniversity degree or above in a relevant business discipline e.g. business administration or finance.WORK EXPERIENCEAt least 4 years’ experience in banking.Sound knowledge of Business Banking/SME products, services and processes together with exposure in retail banking branch operations.SKILLS & COMPETENCIESProven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line;Profound understanding of SME market, key competitors and offerings as well as our competitive edges to win quality customers;Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers;Highly effective communicator with excellent interpersonal and motivational skills;Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills;Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;Credit evaluation and analysis skills with extensive business insights related to commercial loans in Cambodia context;Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to access repayment capacity and financial soundness of the clients;Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluation on complex credit applications;In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.PROFESSIONAL CERTIFICATIONDiploma in Banking – AKIB (added advantage)

RESPONSIBILITIES

Sales, Business Development & Relationship ManagementDevelop a target market database of clients in the public sector, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.Making regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining opto-date information on priority projects and funding sources.In liaison with the Head of Public Sector, identify other potential institutions, parastatals, government ministries, donor and developmental agencies with whom we can partner/do business and who can benefit from bank’s mix of products and services.Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients.Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that both the customer and bank objectives are met, achieved by a mutual exchange and fulfillment of the brand promise. Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank.Strategic MarketingEmbed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.Strategic product development by continuously developing and refining the bank’s products.Gather insights and provide recommendations that position the bank as a leading SME go to bank which focuses on entrepreneurs.Strategic customer experience: Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.Risk Management:Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational and people risk.Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility.Gather valid applicants’ financial records by obtaining and compiling copies of clients’ credit histories, corporate financial statements and other financial information.Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Government & Institutional Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios.Present and provide highly professional consultations to target corporate clients to address their demands and match with the Bank’s products and services.Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products.Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities.Conduct a site visit at clients’ business premise and proffered collateral during loan assessment process to obtain in-depth information concerning the soundness of their business and purpose of loan application and ensure sufficient and acceptable security for the loan.Process and prepare Credit Appraisal Report for commercial applications including detailed loan appraisal write-up and detailed financial analysis of the corporate clients in order to submit for loan approval.Prepare and execute loan contracts and arrange loan disbursement timely and accurately to fulfill clients’ needs and satisfactions.Make regular site visits to existing clients to determine the actual conditions of the business and loan collateral whether it should remain the same or be downgraded as well as to develop relationships with clients as part of retention strategies.Closely monitor the recommended/processed loan for timely repayment and to ensure Portfolio At Risk remains within acceptable level.Follow up delinquent clients immediately and refer such cases to higher authority to actively handle the loan portfolio.DECISION-MAKING AUTHORITYThe RO in their course of work, make regular client visits to review business requirements, assessing assets and securities held or offered and obtaining related financial documents to be able to put forward any borrowing requests from clients and making recommendations for consideration by approving authorities; The RO is charged with conducting reviews and renewals of existing portfolio managed relationships for Banking Facilities and any banking service requirements and making recommendations for consideration by approving authorities;Processing ad-hoc/additional/new requests/excesses under managed portfolio and making recommendations for consideration by approving authorities.

REQUIRED SKILLS

Performance monitoring and evaluation, Credit handling, Brand management, Business strategy, Partnerships, Sales performance tracking and reporting, Service Level Agreement (SLA), Sales strategy, Fraud risk assessment and management, Corporate communications

REQUIRED EDUCATION

Bachelor's degree