Sales & Customer Success Executive (Health Sector) at

1 month ago

Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time
Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya.

Job Summary

IRES is looking for a Sales and Customer Success Executive to work for Apollina Healthcare Resource Group (AHRG).

The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and consultancy services within the health sector.

The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors.


Key responsibilities:

Sales and Business Development:
Identify and pursue new sales opportunities within the health sector, including healthcare institutions and professionals.
Develop and maintain a robust sales pipeline through proactive outreach and networking.
Achieve and exceed sales targets through effective sales strategies.

Client Relationship Management:
Act as the primary point of contact for clients, understanding their training needs and requirements.
Cultivate positive and long-term relationships with existing and potential clients.
Address client inquiries promptly and provide relevant information about our training and consultancy services.

Customer Success:
Ensure the successful onboarding of new clients, providing guidance on available training programs.
Proactively engage with clients to understand their ongoing needs and challenges, offering tailored solutions for continuous success.

Monitor client satisfaction and act as a liaison between clients and internal teams to ensure effective communication and issue resolution.


Sales Presentations and Proposals:
Prepare and deliver compelling sales presentations to showcase the benefits of our healthcare training and consultancy services.
Develop detailed proposals outlining customized solutions, pricing structures, and terms.

Market Research and Analysis:
Conduct market research within the healthcare sector to identify industry trends, competitors, and potential opportunities.
Analyse customer feedback and market trends to adapt sales and customer success strategies
Other duties as assigned

Qualifications and Experience

Bachelor's degree in Business, Healthcare Administration, or a related field
Proven experience in sales and customer success within the healthcare sector.
In-depth understanding of healthcare training programs and consultancy services.
Results-oriented with a track record of meeting and exceeding sales targets.
Excellent communication and negotiation skills.
Ability to work independently and as part of a team.
Exceptional communication, negotiation, and interpersonal skills.
Ability to work independently and collaboratively in a team-oriented environment.
Results-driven attitude with a focus on achieving and exceeding targets.
Proficiency in using CRM software and other business development tools.
Ability to work independently and as part of a team.
Exceptional problem-solving and analytical skills.
At least 2 to 3 years' experience in any fast-paced company. (Preferably a corporate training organization).
Advanced skills in MS Office, PowerPoint, and Excel.
High level understanding of computer technology.
Proven track record of successfully meeting sales quota preferably over the phone
Analytical mind and great business sense
Outstanding negotiation skills with the ability to resolve issues and address complaints

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