Operations Manager

4 weeks ago

Nairobi, Kenya Corporate Staffing Services Full time

Gross Salary: 100-120k,

Our client is a startup events company. They are seeking to recruit a suitable candidate for the position of Operations Manager who will be responsible for the management of events conducted at the Venues. The Manager is responsible for enhancing patron satisfaction and operational event delivery at the Venues. 

The Ideal Candidate key Qualities

Strategic thinker. Identifies, reimagines, illustrates and builds out ideas, avoiding the rhythm of entrenched practices and processes. Trusted expert advisor. Providing high quality, insightful and strategic advice and recommendations to the board on issues and initiatives. Attention to detail to ensure a quality outcome. Collaborator. Actively develops relationships and engages with a wide range of internal and external stakeholders. Innovative. Thinking creatively and drawing on world-leading best practice to provide innovative solutions.

Duties and Responsibilities

Manage all event operations, including but not limited to, event planning, delivery, logistics, liaison with hirers and stakeholders, and coordinating and managing staffing requirements. Assist in the development of strategies and initiatives to increase satisfaction levels including hirers, patrons and suppliers. Assist with regard to routine venue administration, human resource issues, budgets, emergency procedures, staff and contractor training, post event debriefs and event settlement. Manage event security overlay of the Venues including the management of event contingent labour including in-house and contract security, customer service and operations staff. Exercise delegated authority in monitoring and approving necessary event related expenditure. Manage event contractors and monitor their performance to ensure agreed deliverables and standards are adhered to including budget Comply with all relevant Statutory and Regulatory requirements, including compliance with all risk management, work health and safety, and emergency management policies and procedures. Responsible for managing relationships across multiple stakeholders at senior-most level Responsible for the development and implementation of additional event revenue opportunities within the local market Manages all operations activities to ensure compliance with department and organizational policies and procedures Resolves escalated operational problems or issues to ensure customer satisfaction with problem resolution Manage events at the venues.

Requirements for appointment

Have a Bachelor’s degree in any of the following disciplines: Business Administration, Commerce, Marketing and Strategic Management from a recognized Institution.  A Master’s degree in the above disciplines will be an added advantage Have at least five (5) of experience in senior management in small to medium organizations.

Key Competences

Possess good oral and written communication skills; Demonstrate a high degree of professionalism and competence in the work performance; Possess the ability to maintain strict confidentiality; Be able to meet deadlines; Strong ability to prioritize and make independent decisions; and Ability to design and implement programmes and activities as required.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Operations Manager-Events) to jobs@corporatestaffing.co.ke before 4th October 2024

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