Deputy Regional Representative, Operations

2 weeks ago

Nairobi, Kenya Church World Service Full time

ABOUT THE COMPANY

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

JOB SUMMARY

The Deputy Regional Representative, Operations will oversee and monitor the transition of CWS Africa centralized operations functions currently held by the CWS Nairobi RSC Administration units to existing (South Africa, Tanzania), emerging (Uganda, Rwanda), and newly opening CWS Country Offices (Kenya, West Africa, DRC plus additional expansion as confirmed) in Africa. The position will be responsible for the administrative integration of CWS RSC and RDP portfolios.This position will also represent both the Regional Representative and Country Representatives, if needed in case of leave of absence.The position will provide oversight for the Regional IT, Finance, Administration and Security Units.QualificationsExperience:Twelve (12) years experience, in an extensive administrative role, preferably in an INGOEight (8) years experience in a management roleFour (4) years experience in a senior management role, supervising managers with direct reportsExperience working with US Government funds, with responsibility for reporting in line with US Government funding rules and regulationsExperience working directly with US Government agency representatives and stakeholders.Skills:Excellent demonstrated project management skillsExcellent demonstrated change management skillsExcellent stakeholder management skillsExcellent planning and organizational skillsEducation & Certifications:Bachelor’s Degree in Business Administration or a similar field is required (or 4 years of work experience in lieu of a bachelors degree)Master’s Degree is preferredAbilities:Work and make decisions independently and contribute to overall operations at management levelsExercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;Maintain a high performance standard with attention to detail, completing tasks within set timeframes;Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;Manage large and diverse workload under pressure with competing prioritiesMaintain the integrity of official records;Analyse and solve complex problems and make sound decisions;Work with minimal supervisionMaintain a high performance standard with attention to detail;Work independently and contribute to overall operations of RSC Africa;Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).Be flexible with changing of daily duties as needed

RESPONSIBILITIES

General Oversight:Responsible, in conjunction with Country Program leads, for oversight for all support services for CWS Country Office Operations, to include finance, administration, logistics, HR, procurement, property, IT and SecurityTo link with HQ in New York and help calibrate, develop capacity in balance between HQ, the Regional Office in Kenya, and multiple CWS Country Offices in AfricaEngage with the internal auditor for CWS Africa, as it relates, to ensuring all administrative functions across Africa are operating effectively, and with compliance.Support the regional administration leaders to set, implement and monitor work plans across the administrative functions.Administrative FunctionChallenge the existing administrative implementation frameworks to ensure they support the effective integration of all CWS administrative functions across all Country Offices.Develop, assist with implementation and monitor work plans to build the capacity of the administrative function at Country Office, to enable these departments to function with increasing independence from the CWS Regional office.Support and supervise the establishment of common management practices across the Country offices. This will include:Developing Minimum Operating Standards (MOS), in collaboration with CWS HQ, across procurement, IT, property, finance and HR, across all Country Offices.Ensuring the MOS, as developed, are consistent with CWS HQ MOS, as they are developed.Establishing benchmarks and dashboards to effectively manage adherence to the minimum operating standards.Develop a reporting system to provide visibility for the management team for each standard.Responsible for reporting on the transfer of current centralized authority and capacity within the administrative function from regional HQ in Nairobi to the Country Offices. Reporting to be made to the Regional Representative for Africa and CWS HQ.Compliance and AuditIs available to Country Offices and CWS programs (RSC Africa and others) to assist Country Offices to establish or improve compliance systems, policies, and structures within each operating environment.Identifies and assesses, in collaboration with the Internal Auditor and Program leadership, areas of significant compliance risk within the Country Office operations, and, with management, designing and implementing corrective action plans.Team Development and Capacity buildingEstablish in partnership with Country Representatives, and to support through dotted line, matrix management approaches, administrative units or teams in each Country OfficeBuild a pipeline of managers and leaders familiar with CWS programming and administrative policies.Oversee the development of the administrative functions across each Country Office and the regionally to serve as integrated administration for both RSC and RDP programs.

REQUIRED SKILLS

Budgeting, financial planning, Strategizing, Partnerships, Leadership skills, Project implementation

REQUIRED EDUCATION

Bachelor's degree

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