Operations Manager at Stellar Human Resource Solutions
4 weeks ago
We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
Key Responsibilities:
Staff Management:
Recruit, train, and supervise spa staff including therapists, receptionists, and housekeeping personnel.
Create staff schedules and manage time-off requests to ensure proper coverage at all times.
Conduct regular performance evaluations and provide ongoing coaching and support to ensure high standards of service.
Client Experience:
Ensure a superior guest experience by maintaining high levels of customer service and addressing client feedback promptly.
Develop and implement strategies to enhance client satisfaction and retention.
Oversee the management of bookings, appointments, and front desk operations.
Operational Efficiency:
Monitor and optimize daily operations, including inventory management, supply ordering, and equipment maintenance.
Develop and enforce standard operating procedures (SOPs) to ensure consistency and efficiency in all aspects of spa operations.
Oversee the cleanliness and upkeep of the spa facility, ensuring it meets health and safety regulations.
Financial Management:
Manage the spa’s budget, including tracking expenses, revenue, and profitability.
Marketing & Business Development:
Collaborate with the marketing team to develop and execute promotional campaigns and special events.
Build and maintain relationships with clients, suppliers, and industry partners.
Compliance & Risk Management:
Ensure compliance with all local regulations, including health and safety standards.
Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 3-5 years of experience in a managerial role within the spa, wellness, or hospitality industry.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficient in spa management software and Microsoft Office Suite.
Strong organizational and multitasking skills.
Financial acumen and experience with budgeting and financial reporting.
Passion for wellness and customer service.
Ability to work under pressure and resolve conflicts effectively.
High level of professionalism and attention to detail.
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