Kenya | WFM Specialist | Mombasa-Based Role | 1st April 2024
Found in: beBee S KE - 3 weeks ago
ABOUT THE COMPANY
Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website (www.majorel.com). We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today's rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability, and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it's the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
JOB SUMMARY
WFM Specialist - Mombasa Based Role
RESPONSIBILITIES
ResponsibilitiesAnalyze historical call trends by source, handle time, and root cause to identify operational opportunities and proactively communicate this information to leadership while implementing appropriate action plans.Maintaining the right Headcount, calculating call capacity & ensure service level targets are met.Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency.Create various reports and dashboards to measure and manage the production KPIs.Create agents schedules by language following the intraday requirements per activity etc.Analyzing schedule performance, forecast accuracy, underlying assumptions, historical trends & make continuous adjustments & improvements to the Headcount planning & scheduling process. Create and validate activity forecast from a monthly to a quarter hour granularity.Work on long term projections to align proactively the site capacity with the client requirements.Communicate all these data and WFM topics with the site teams and also with the clients.RequirementsBachelor,s degree in computer science, statistics, mathematics, finance, general business, accounting or a related field.Very good analytical skills and understanding of mathematics.Proficiency in Microsoft Excel, Word, Access, Windows operating systems.Proficiency in English language.Solutions and result oriented, with customer centric approach (internal and external).Strong verbal, written, presentation and interpersonal skills.Proactive mindset, anticipation is key.Ability to meet deadlines.Demonstrated ability to quickly learn new systems and processes.Attention to detail and accuracy are critical.Following are desirable requirements:Previous experience in similar functions.Knowledge of scheduling tools & Capacity Planning.Basic knowledge of programming, preferably VB and SQL. Basic knowledge of Business Intelligence tools.This role will be based in Mombasa.
REQUIRED SKILLS
Written communication, Verbal communication, Analytics, Office tools: Word, Excel, Outlook, Mathematics, Programming
REQUIRED EDUCATION
Bachelor's degree
-
Information Security Analyst I Mombasa- Based Role
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya Majorel Kenya Limited Full timeABOUT THE COMPANYMajorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website ).We create amazing customer experiences that people value and we are proud of. By...
-
Medical Officer
Found in: beBee jobs KE - 3 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentBe a Kenyan citizenHave a Bachelors' Degree in...
-
Medical Officer
Found in: beBee S KE - 3 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentBe a Kenyan citizenHave a Bachelors’ Degree in...
-
Senior Support Staff
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentHolder of Kenya Certificate of Secondary Education...
-
Assistant Physiotherapist III
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in Physiotherapy from a recognized...
-
Pharmaceutical Technologist
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in any of the following disciplines; Kenya...
-
Medical Lab Technologist
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in Medical Laboratory Sciences or any other...
-
Assistant Physiotherapist III
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in Physiotherapy from a recognized...
-
Senior Support Staff
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentHolder of Kenya Certificate of Secondary Education...
-
Assistant Manager Quality Assurance, Sustainability
Found in: beBee jobs KE - 3 days ago
Mombasa, Mombasa, Kenya Finlays Kenya Full timeABOUT THE COMPANYFinlays is a vertically integrated and geographically diversified agri-business that takes a leadership role in sustainability. The group has established itself as a reliable, responsible, innovative and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group's success and it lies at...
-
Assistant Manager Quality Assurance, Sustainability
Found in: beBee S KE - 3 days ago
Mombasa, Kenya Finlays Kenya Full timeABOUT THE COMPANYFinlays is a vertically integrated and geographically diversified agri-business that takes a leadership role in sustainability. The group has established itself as a reliable, responsible, innovative and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group’s success and it lies at...
-
Medical Lab Technologist
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in Medical Laboratory Sciences or any other...
-
Sales and Marketing Specialist- Mombasa
Found in: beBee S KE - 4 weeks ago
Mombasa, Kenya Aquantuo Full time· Develop and execute targeted sales strategies to acquire new business and expand market share within the shipping and logistics sector. · Actively promote Aquantuo's comprehensive suite of services, emphasizing the company's unique offerings. · Collaborate closely with various business units, including Ecommerce, Fulfillment, Freight, to align...
-
Sales and Marketing Specialist- Mombasa
Found in: beBee S KE - 3 weeks ago
Mombasa, Kenya Aquantuo Full time· Develop and execute targeted sales strategies to acquire new business and expand market share within the shipping and logistics sector. · Actively promote Aquantuo's comprehensive suite of services, emphasizing the company's unique offerings. · Collaborate closely with various business units, including Ecommerce, Fulfillment, Freight, to align...
-
Pharmaceutical Technologist
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in any of the following disciplines; Kenya...
-
Registered Nurse III
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in any of the following disciplines: Kenya...
-
Human Resource Management Officer I
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentBachelor’s Degree in Human Resource Management or...
-
Registered Nurse III
Found in: beBee S KE - 2 weeks ago
Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentKCSE CertificateDiploma in any of the following...
-
Registered Nurse III
Found in: beBee jobs KE - 2 weeks ago
Mombasa, Mombasa, Kenya County Government of Mombasa Full timeABOUT THE COMPANYMombasa has a long history the traces can be found from the writings of the 16th century. Many traders did attempt to enforce their governance on the town due to its advantageously central location, where Arab influence is felt prominently till date.JOB SUMMARYRequirements for appointmentDiploma in any of the following disciplines: Kenya...
-
Branch Manager
Found in: beBee S KE - 4 weeks ago
Mombasa, Kenya DIB Bank Kenya Full timeABOUT THE COMPANYDIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) – a pioneering institution that has combined the best of traditional Shariah values with technology and innovation that characterize the best of modern banking. Incorporated in 2016 and backed by its age – old values of being Progressive,...
