Community Service Assistant

1 month ago

Nairobi, Kenya Evidence Action Full time

Evidence Action scales proven interventions that improve the lives of millions. We only implement cost-effective programs whose efficacy is backed by substantial rigorous evidence. We identify innovative, appropriate financing mechanisms and build best-practice operational models.
Job purpose
Community Service Assistant (CSA) position is primarily field-based position that plays an important role as an interface between the Safe Water Now program and communities served with dispensers. This position ensures a sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.
Duties and responsibilities

Conducting dispenser hardware service and maintenance through regular spot checks to ensure  proper functioning
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution

Key Performance Indicators

All assigned dispensers must remain functional in usable condition all the time.
Maintain an uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged , embraces the chlorine dispensers, and keeps using these for improved health.
Program data is collected within the provided guidelines and shared with the supervisor for the next action
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.

Requirements

Minimum KCSE graduate C- grade and at least a Certificate in Community work, Community Development, Social work, Project Management, Communication, or equivalent.
1-2 years experience working with communities or social enterprises/NGOs.
Motorcycle riding skills/experience with a valid Class A riding license from a recognized driving school is a MUST.
Certificate in computer skills in  MS Office suite.
Stock management experience/qualifications are an added advantage.
The applicants should be fluent in English, Kiswahili

Required Competencies and Attributes

Excellent communication skills and good public relations
High level of discipline and good character while engaging with the community and their leaders, program teams, and managers.
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Teamwork. Embraces teamwork and aspires and supports the ideals of working in a teamwork environment as a team champion
Good computer skills, data entry and management skills
Attitude. Positive attitude to work and to develop in a fast paced work environment

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