Complaints and Investigations Clerk

1 month ago

Nairobi, Kenya Kenya National Commission on Human Rights Full time

ABOUT THE COMPANY

The Kenya National Commission on Human Rights (KNCHR) is an autonomous national human rights institution, established by the Kenya National Commission on Human Rights Act, 2011. It is a successor to the body of the same name established by an earlier Act of Parliament in 2002. The original KNCHR became operational in July 2003, and following the promulgation of the Constitution of Kenya in August 2010, was legally reconstituted as the Kenya National Human Rights and Equality Commission (under Article 59 of the Constitution). The 2011 legislation restructured the body, assigning the equality function to a new National Gender and Equality Commission and reestablishing the name of the KNCHR.

JOB SUMMARY

Skills, Experience and Minimum QualificationsDiploma in information management or records management or equivalent from a recognized institution.1-year relevant experience in a similar position.Good organizational, writing, interpersonal and Communication skillsAnalytical skills for complaints handling/processingAbility to work in stressful and demanding environmentsProblem solving skillsComputer literacyTeam playerMeet the requirements of Chapter Six of the Constitution of Kenya

RESPONSIBILITIES

Assists in screening and processing of human rights complaints reported by petitioners.Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rightsPrepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commissionReceipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).

REQUIRED SKILLS

Constitutional law, Legal analysis, Judicial processes and litigation

REQUIRED EDUCATION

Diploma, Associate's degree

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