Reservation Officer

1 month ago

Nairobi, Kenya Micato Safaris Full time

ABOUT THE COMPANY

For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives." This has been true since 1966, when Felix and Jane Pinto started Micato out of their home in Kenya. Now a world-renowned name, Micato remains a family-run company, and our travellers still join the Pintos for a meal at their home when they pass through Nairobi. As it has always been, Micato is more than just a business-it is a labour of love. Mission We provide you with award-winning Safari Directors, for whom the bush is a home away from home. Your accommodations-from colonial refinement to rustic elegance-cosset you in sublime comfort even in the midst of Africa's rugged wilds. But perhaps what makes Micato truly different can be summed up in a word: Guest. You are our guest, and that is more than a word to us. It's a commitment. And that commitment infuses every part of your Micato experience. The helpfulness of your Micato Concierge, who is cheerfully available for any request, 24 hours a day. The hot coffee offered on morning game drives, the wine and cheese in the afternoons. Thoughtful gifts in your room. The warm, welcoming smiles of your Micato hosts-even dinner at the home of Micato Kenya's founders, Felix and Jane Pinto. All of the little touches and friendly faces that transform a good journey into one that you will talk about for a lifetime. In 2012 we added a new difference to our impressive list-the virtually unprecedented luxury of including all tips during your trip, a feature rarely offered anywhere in the world. It’s all included, from gratuities to the Micato staff: our concierges, safari directors, tour managers and driver guides, to the waiters at included meals, and porters at lodges, camps and airports. In short, everyone. Some people call it revolutionary. We call it what it is: The Micato Difference

JOB SUMMARY

Person SpecificationsMust be proficient in the following areas:Degree or Diploma in Tourism Management or its equivalentMinimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel CompanyProficiency in Computer skills especially GRANIT systemMust have excellent guests’ service and communication skillsExcellent time management skillsAttention to details and high level of accuracyExcellent interpersonal and organizational skillsAbility to make quick and balanced decisionsCan work on late evening/ night shifts.A Team player

RESPONSIBILITIES

Issuing hotel vouchers and reservations arrangement of local and international toursFollowing up on confirmation of booking vouchersReconfirming guests flight tickets before SafariMaking provisional bookings for our guestsMaking bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.Making all the reservations and follow ups and enter all the information on GRANIT SYSTEMEnsure clients’ special requests especially on accommodation & room specification.Designing Safari Packages for all toursProcessing payments for suppliers for accounts to make the necessary arrangements for payments.Briefing tour leaders before safari.Maintaining excellent communication with all our suppliers, local and overseas agents.Booking flights as per Company’s specificationsPreparing files and itineraries with all the information and advance requesting of all services included in the programs.

REQUIRED SKILLS

Customer service, Answering telephones and call management, Customer comfort and safety, Communication, Travel planning and reservations (leisure, business)

REQUIRED EDUCATION

Bachelor's degree

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