Collections Agent at Ilara Health

1 month ago

Nairobi, Kenya Ilara Health Full time

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor.
The role
The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.
Responsibilities:

Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company's guidelines.
Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.

Requirements

1-2 experience in collections or a related field
Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
Must have a laptop
Having a motorbike with an active drivers license is an added advantage

Who You Are

Excellent communication and negotiation skills
Strong attention to detail and ability to manage multiple tasks simultaneously
Ability to work independently and as part of a team
Ability to maintain a positive attitude and work well in a fast-paced environment

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