Assistant General Manager

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

JOB PURPOSE STATEMENT

Strategic formulation and execution of Trade Finance products, systems and services for the entire bank.
Drive product monitoring and control of all trade finance products in liaison with Trade finance BDMs, Relationship Managers and Trade operations team.
Strategic support in growth of SCF revenues while providing effective client support and relationship development relating to Trade Finance products.
Innovating Trade Finance products to take care of both current and future needs of the banks’ customers.
Offering responsive and proactive leadership, stakeholder management to facilitate the success of Trade Finance.
Ensure regulatory compliance on products offered by the team.
This involves keeping abreast of the market dynamics, leading and guiding the team on the entire product development process from conceptualization, design, delivery, launch and return on investment management & tracking.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)
Product Development (15%)         

Drive product monitoring and control of all trade finance products in liaison with Trade finance BDMs, Relationship Managers and Trade operations team.
Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
Stakeholder management to ensure alignment on delivery of Trade Finance products.
Restructuring the products if necessary and Managing the restructuring process
Review existing products and continuously improve them.
Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged proposition
Issue resolution in relation to trade finance related issues
Support product exemptions where a client is unable to meet certain conditions stipulated on the offer letter.
Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
Contribute to the formulation of the sales budget/pricing process including concessions.
Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
Responsible for the implementation and adoption  of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Trade finance department, and trade finance product audits
Using available product, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
Provide regional strategic input for the Trade Finance Product

Financial (15%)

Achieve Product, e-Channels and e-Commerce revenue target and growth as determined.
Track and regular review of products and channels from client feedback and market trends to increase utilization of Trade Finance products by current and prospective customers.
Together with the Head of Trade finance follow up with business development and other business segments to ensure appropriate drive of Trade Finance products.
Identify and develop performance metrics to ensure attainment of business case objectives i.e. benefits realization tracking.
Manage unit’s expenses.

Leadership (People Management) (15%)

Provide leadership to create a good team environment that motivates and drives maximum productivity.
Promote diversity, attract and retain the best talent.
Monitor performance of the team regularly to ensure delivery of set out targets and objectives.
Assist in the implement of a succession strategy for team.
Disciplinary and Grievance Management for the team
Team leave management ensuring adequate back up
Ensure attendance and completion of all relevant training.
Provide leadership to create a good team environment that motivates and drives maximum productivity

Service Delivery (Client Focus)  (20%)

Implement a team culture that focuses on customer service and service delivery.
Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
Manage and coordinate Trade Finance client engagement efforts across relevant business units (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes.
Participate in customer surveys (internal and external)
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal stakeholders.

Risk and Compliance (Internal Processes)(15%)

Ensure the implementation and regular review of product programme guides for all product sets.
Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Trade Finance portfolio.
Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
Responsible for the implementation and adoption (within Trade Finance unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.

Brand and Culture (10%)

Represent Bank at sales forums and industry events.
Promote the Bank’s brand.
Create product awareness within the bank through quarterly training of branches, support and business  teams in order to embed Trade finance culture
Planning and developing the marketing strategy for trade  products portfolio
Coordinate the product team training and update on any trade finance related seminars

JOB SPECIFICATIONS
Academic:

A Bachelors’ degree in Business Management with a bias in Commerce, Accounting, Economics or Finance
Possession of MBA/ MSc. in a relevant field will be an added advantage

Professional:

Professional Banking Qualification (ACIB, CDCS, CITF, CSCF) will be an added advantage
ACIB/AKIB/LIBF qualifications will be an added advantage
Experience in customer service and Value Chain Finance products
General Branch Banking Operations
Experience in relationship management and service delivery
Proficient in Ms Office Suite – Ms Word, Power Point, Ms Excel

Desired work experience:

At least 7 years’ experience in business management/product development & management
At least 2 years banking operations experience
Critical –operational knowledge of Trade Finance products
Previous management experience in a sales or operational role