Customer Service

Found in: beBee S KE - 2 weeks ago

Nairobi, Kenya Corporate Staffing Services Full time

Kimisitu Investment PLC was formed with the aim of pursuing prudent and profitable investments in order to increase shareholder value.
he job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co­ordination of customer service and IT functions as required for effective operation of the business.

Main duties and responsibilities

Customer Service

Communicate courteously with customers by telephone, email, letter and face-to-face, social media, bulk texts, bulk emails, surveys etc Respond to customers queries/complaints on phone/ Email and any other communication channel within minimal timings Ensure that processes and procedures are adhered to in the documentations. Shareholders register management including shares transfers, updating bank details, dividends payments communication, issue of shares certificates etc. To assist clients to purchase company shares and products. Handles clients’ issues on allocation of plots or any other disputes arising Preparation and submission of timely reports as and when they are required by the respective department(s). Pitch ideas for improving customer care and make recommendations to management to improve customer experience Accurately and efficiently address any issues or disputes with customers.

IT Support Role

Installing and configuring computer hardware and software, systems, networks, printers and scanners Troubleshoot system and network problems, diagnosing and solving hardware or software faults and resolve problems (repair or replace parts, debugging etc.) Logging customer/employee queries and responding within agreed time limits to call-outs Analyzing call logs to spot trends and underlying issues; logging and processing support calls Planning and undertaking scheduled maintenance of the machines and server. Set up new users' accounts and profiles and deal with password issues Ensuring ERP system optimal uptime to avoid inconveniences to the users. Coordinating with software and/or hardware vendors to ensure resolution of issues raised by users Ensuring that computer equipment procured meets the required specifications Conduct regular system audits. Prepare and share regular reports with management. Obtaining replacement or specialist components, fixtures or fittings Maintaining records of software and/or hardware licenses and records/logs of repairs and fixes and maintenance schedule. Ensure security of data, machines, through access controls, backups and firewalls Provide user and technical support including staff training, security, confidentiality and integrity of information and ICT infrastructure. Conduct electrical safety checks on computer equipment. Data backup roles Client contacts list management and safety

Academic Qualifications

Diploma in IT or any relevant field. A Degree will be an added advantage

Professional Qualifications

MCSE, ERP System Administration and Communication 3 years’ experience at a similar position; Information Systems implementation and network infrastructure support and maintenance; End user support experience including hardware and software setup, installation and troubleshooting. Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration and networking technologies, such as VPN, firewalls, and various LAN technologies.
Website administration skills.

Skills and Attributes

Strong Customer Service Management skills; Ability to cope under pressure; Ability to multi-task Planning and organization skills; Good Communication and presentation skills Good Public Relations and Interpersonal skills Digital Literacy Research Ability

How To Apply

Interested candidates who meet the above requirements should submit their application (noting to attach your CV and cover letter) on or before 25-04-2024 (to the email: info@kimisituinvest.co.ke and clearly indicate the position applied for on the subject
line.)

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