Relationship Officer at Letshego Kenya Limited
3 weeks ago
Letshego Kenya Limited (Letshego Kenya) provides financial services to small and micro-entrepreneurs, individuals and salaried employees in the public and private sector. Letshego Kenya is founded on, and continues to strive towards, the principle of finding the most effective way to implement microfinance in an African context
Job Summary
Main Purpose (Why does the job exist) To be responsible for providing product sales and service to the target groups as defined in the business strategy.
Critical Deliverables /Core Accountabilities and Responsibilities
Grow subsidiaries business growth through implementation of the branch sales strategy.
Process quality loans by ensuring adherence to company policies and procedures
Prepare monthly sales report
Build relationships with the relevant stakeholder to grow Letshego’s business.
Sells the subsidiaries sales and products through digital channels
Offer excellent customer service to retain the customer base.
Identifies opportunities for process improvement by gauging customer reactions to processes and policies.
Key Performance Indicators
Timely Resolution of queries/complaints
Product Sales /Net Pay-outs
Customer satisfaction with products & services
Retain and Grow customer Base
Requirements
Education
Bachelor’s degree in Marketing, Business Administration/ Economics or similar field
Experience
At least 2 years’ experience in a high ranking Sales and Product financial institution
Knowledge
Strong understanding of customer insights and analytics
Understanding product and customer lifecycle and management
Skills
Integrity and ethical standards
Excellent communication skills
Organisational and planning skills
Analytical skills, good judgment and decision-making ability to interpret businesses’ sales performance and market information.
Ability to identify risks and work on mitigating the risks. Multidisciplinary disposition.
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