Medical Officer at Avenue Healthcare
1 month ago
Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.
Job Objective/Purpose
Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service
Key Responsibilities
Accurate and clear documentation of patient history, physical examination, investigations, and management.
Initiate and maintain proper management and treatment of patients
Appropriate and early consultation and referral of patients to specialists.
Daily updates of the patients progress to the patient and the next of kin.
Facilitates patient admissions, necessary consents and discharges.
Undertake clinical procedures per training.
Conducting CMEs and research.
Participate in morbidity and mortality meetings as required.
Participation in incident reporting, root cause analysis and Quality Improvement Plan
To champion evidence based practice and continuous skill improvement
Rotation in various departments as and when required
Review of medical reports and provision of patient updates to insurance companies when required
Participation in daily/weekly/monthly department meetings as required.
Conduct timely ward rounds and patient reviews when required.
Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the OPD/Hospital Manager.
Maintain a positive work attitude and foster team work.
Maintain patient privacy and confidentiality at all times.
Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;
Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.
Ensure that avenue corporate governance policies are adhered to
prevent, detect and report any fraud or criminal activity
Implement audit recommendations
Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
Any other duty as assigned.
Personal Specifications
Certificate in Business Management or a relevant business course
Minimum of 1 year experience
Organizational awareness and detail-oriented
Strong interpersonal and communication skills, teamwork and reliability
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