Agency Development Officer at

2 weeks ago

Nairobi, Nairobi Area, Kenya Prudential Life Assurance Kenya Full time
Prudential is one of the world's oldest, largest and strongest insurance companies. We have been helping people plan and protect their families' futures for more than 169 years.

Role Context

The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent's productivity through structured training, coaching and mentoring of agents and agency leaders.

This role will be mainly field-based and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translate to Agent's activity and productivity

Principal Accountabilities
In charge of Agents and leadership development in assigned branches. This is a field-based position.

Rookies

Accompany rookies (or assign a team leader) for field activity to sharpen their skills and increase their overall productivity.

Ensure rookies attend RDP and all scheduled trainings to re-enforce the learning and skills from PPS. Target over 90% attendance
Ensure rookies participate in at least 1 boiler room per week and report accordingly
Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity.
Ensure rookies attend one activation per week accompanied by their leaders.

Provisional Team Leaders

Identify and nominate successful Agents for PTL training.
Ensure 100% implementation of BOSS manual by PTLs for recruitment and activating.
Monitor and supervise PTL activity to ensure achievement of promotion parameters within 6 months of training.
Carry out regular performance reviews on PTLs not achieving set parameters and not exuding the right leadership behaviors.

Team Leaders

Work with TLs to maintain a 40% activity ratio monthly.
Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.

Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.

Focus team leaders on activities and strategies aimed at growing their own and team's incomes and commissions.
Work closely with the Agency leaders to identify HNI markets and pay points to grow case size.
Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

In-depth knowledge of the insurance business, business development and strategic planning.

Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines.

Excellent communication and interpersonal skills on within a multi- cultural environment.
Stakeholders' management skills
Ability to build relationships
Computer knowledge – a good knowledge of Microsoft Word and Excel

Required Qualifications

University degree in a business-related field and other professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it.

5 years of experience in a sales related role with 2 years specifically in the life insurance sector

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