Agency Support Specialist – Learning

3 days ago

Nairobi, Nairobi Area, Kenya Apollo Life Assurance - APA Insurance Full time
Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business.

Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa.

Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda).

PURPOSE:


We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist – Learning & Development.

The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically and through the learning management system in support of policies, goals, culture, core values and objectives established for Individual Life Division.

This is in-line with all applicable laws and regulations countrywide and supporting all agency related support areas as assigned from time to time.


KEY PRIMARY RESPONSIBILITIES:
Technical

Design and deliver blended learning experiences including virtual instructor-led training (VILT), in-person workshops, eLearning, videos, and performance support resource.

Develop goal-driven content following instructional design models.
Partner with the group-wide L&D teams to manage the content development roadmap and production schedule.
Utilize the learning management system and other technologies to deliver interactive, multimodal learning.
Conduct research with subject matter experts to produce specialized training as needed.
Coach and mentor agency sales teams and staff participating in sales mentoring programs.
Promote peer learning by facilitating discussions within the agency forums.
Collaborate with leadership to ensure training aligns with the departmental strategic priorities.
Utilize training data, surveys, and KPIs to measure impact and continuously improve offerings.
Partner with key stakeholders in other departments to achieve shared goals.
Full optimization of the Learning Management System (LMS) for cost efficiencies.
Responsible for proper user rights assignment to maintain proper LMS system security.
Create, manage, and enforce LMS standards, policies, and procedures.

Develop and design learning material, coordinate, and review educational content, and incorporate current technology in developing specific e-Learning curriculum.

Champion the deployment of learning programs including uploading and updating courseware and curriculum, training assignments, learner notification text and rules in LMS.

Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.

Utilize LMS reporting capabilities and developing custom reports to assist with planning and managing the company's training and development initiatives.

Manage eLearning content from vendors to ensure it is compatible with the LMS.
Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements.
Offer first line of support for users with system access challenges.
Coordinating learning and development initiatives for the individual life sales units.
Providing monthly analytics reports to the Individual life management team on learning status.

Facilitating, coordinating, tracking, and reporting the L&D activities of the sales force and keeping proper records for each code.

Support the on-boarding of sales teams and equipping them with the necessary tools of trade.
Facilitating and organizing national and regional awards forum for the sales team.
Supporting the learning and development of the sales force through the APA Life Sales Force Academy.

Process Efficiencies

Auditing, reviewing and improving learning and development processes through data analytics
Conduct continuous L&D gap analysis to identify improvement opportunities that optimize the learning management system
Assists with agents complaints and develop recommendations as needed
Automate all manual process and create reports on BI for L&D
System optimization, testing and implementation of all L&D

Regulation and Compliance

Champion compliance with all applicable laws and regulations related to individual life business
Vetting and processing application for ECOP in line with the set company guidelines in collaboration with the respective approved institutions of learning
Tracking IRA & AKI reports/returns relating to agency sales force to ensure they are up to speed with the current trends that leverage their skills to unlock qualification
Champion overall compliance of the sales force to the set standard operating procedures and applicable laws within the sales channels
Champion correctional measures to resolve the audit findings within the department in respect to learning and development

Customer Experience

Liaise with interfacing business units within the department on feedback from intermediaries to provide accurate process information at all times

Build relationships with distribution channel colleagues and key stakeholders in the business, whilst ensuring that your learning and development decisions are optimal.

Leadership and Management

Train, coach and mentor sales managers and financial advisors in order to improve performance and increase cohesion within the agency and the business unit.

Own and direct learning and development outcome for the sales force within the individual life department
Represents the department, as requested by the Senior Leaders, in internal or external meeting or events
Plan regular agency contact and visits to agencies to drive increased career path knowledge
Take custodian of the Knowledge management and communication for L&D

REQUIREMENTS

ACADEMIC QUALIFICATIONS
Bachelor's degree in a business-related field, BEd, IT or HR.

PROFESSIONAL QUALIFICATIONS
Progress in Relevant professional qualification ACII/IIK/LOMA/LIMRA or an equivalent

KNOWLEDGE AND EXPERIENCE
Minimum 6 years' experience with 3 years directly in Learning & Development
Experience of working with learning management systems is a MUST.
Prior experience in training life insurance sales teams is a plus
Demonstrated experience of data analysis and reporting.

SKILLS AND ATTRIBUTES
Excellent IT skills, including proficiency in the full Microsoft Office suite.
Knowledge of learning and development activities
Exceptional communication, coaching, and mentoring skills
Excellent interpersonal and customer excellence skills
Evidence of strong administrative and organizational skills
Strong team player, able to work effectively with diverse user groups.
Ability to work appropriately with highly confidential information.
Presentation and interpersonal skills
Leadership and time management skills
Strong analytical and problem-solving skills.
Critical thinking and decision making skills
Excellent attention to detail and organizational skills.
Ability to work independently and manage multiple priorities

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