Control Room Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Opticom Kenya Limited Full time

ABOUT THE COMPANY

Opticom Kenya Ltd provides integrated risk management solutions including remotely monitored IP CCTV, Fire Safety, Occupational Health & Safety, Access Control and Building Management Solutions.
Opticom is a subsidiary of Optimum Security Ltd incorporated in 1998 in the UK.

JOB SUMMARY

ESSENTIAL REQUIREMENTSDegree in Security Management or any other relevant courseProven ability to provide strong people leadership in a complex environment, including designing and successfully implementing initiatives to improve team culture and engagement, staff development and teamwork.10+ years demonstrated operational experience within a security control room environment within a high profile or high public visitation site characterized by high levels of constantly changing activity, with a large range of cameras and systems.Experience in delivering security or related services within heightened level of threat and experience of a multitude of security incident types and responses and in liaising with outside security agencies and emergency services.Thorough understanding of the Workplace Surveillance Act, along with all the relevant laws and regulations surrounding the operations of CCTV and thorough understanding of CCTV policies within a large organization.Proven experience in investigating Security and or terrorism related incidents.Proven capability to work under pressure and operate multiple systems in a high-pressure work environment.High level of attention to detail and the ability to resolve problems requiring interpretation and assessment of complex situations.Intermediate to advanced computer skills, as well as strong administrative and report writing skills including writing procedure and policy development documentation.The ability to work 12 hour shifts on a 24/7 rotating roster.Ability to make sound decisions in complex environments that have the potential to jeopardize the safety and integrity of the building.Relevant experience in dealing with complex situations with a changing or mobile threat incident

RESPONSIBILITIES

Manage control room operations and operators to ensure effective implementation and management of all SOPs for the security control room including the monitoring and operation of fire, security and access control systems, and proactively identifying risk, recommending, implementing appropriate corrective and preventive action. Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance management to create a high performing, diverse and inclusive culture, where staff are inspired and encouraged to apply their diverse skills and perspectives to achieve common goals.Continually review effectiveness of all technical systems within the company to ensure the most modern and up to date systems and technology is utilized, and provide advice on the most efficient and effective use of current surveillance equipment.Provide strategic and operational security advice to the Operations Manager, focusing on the control room operations, and proactively identifying risk, recommending and implementing appropriate corrective and preventive actionActively contribute to the improvement of company operations and service standards by identifying, recommending and implementing approved initiatives, operational plans, standard operating procedures and security procedures that recognise the importance/status of the building and security threats.Maintain understanding and comply with the requirements of legislation, policy and procedures that govern CCTV operations in order to maintain the security and integration of company systems. Maintain close relationships with Local Area Command ensuring appropriate information is passed on by control room operators to ensure they have necessary information to resource and manage incidents.

REQUIRED SKILLS

Security operations, IT support, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree

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