Shop Attendant

2 weeks ago

Nairobi, Nairobi Area, Kenya Spin-Knit Limited Full time

ABOUT THE COMPANY

Spin-Knit Limited is the leading Textile manufacturer in Kenya with manufacturing facilities of 100% Acrylic Hand Knitting yarn, Machine Knitting Yarn, Knitwear, Maasai Shuka, Kikoys, Baby Shawls & Blankets. Market leaders, enabling our customers to get more value for money with the quality consistency of our various products under the brand name robin. We have a committed team of over 750 employees working together for continual growth of the organization. Spin-Knit has played a vital role in industrial growth and development of Kenya since last 35 years. Apart from textile, SVG group is well known for its different reputed diversified manufacturing concerns throughout East and Southern Africa in Plastics, Paper, Flowers, Sugar, Properties etc.

We are committed and perpetually striving to create 10% value adding ratio, using lean business transformation by spearheading, involving and aligning all stakeholders and an enabling environment suitable for achieving Industry's common goal, Mission, and vision.

JOB SUMMARY

Department: DespatchReports to: Despatch ManagerMain Purpose of The JobIncrease sales by satisfactorily serving customers in the shop and assisting them with completing their purchases and ensuring the smooth running and proper maintenance of the shop.Departmental Key Performance Indicators Maintain and increase salesPositive relationships with customers. Stable network of clients.Prompt & accurate reports.Repeat Clients.Effective communication- (Timely/Accurate/Positive response) both with colleagues & customers.Proactiveness, creativeness & innovative.High levels of professionalism.Integrity & confidentiality.Continuous improvement & Development.

RESPONSIBILITIES

Receiving, unpacking, and arranging new shipments from suppliers and vendors.Arranging and labelling goods in the display shelves.Assisting customers in finding the products they're looking for.Processing customer payments at the checkout point/till.Addressing customer complaints and inquiries.Providing shopping advice and recommendations to customers (Inform customers when a new design is introduced, there are changes in pricing, follow ups on customers who have been inactive, and recommend alternative products when out of stock).Cleaning and rearranging the shop.Performing periodic price audits to resolve price discrepancies.Keep the shop clean, tidy, and always organized.Ensure that shelves are properly an eye on customers to prevent shoplifting and any damage to goods and help process refunds and exchanges.Daily sales report.Highlighting any discrepancies/gaps in sales.Stock takes and stock reports.Handling customer complaints and concerns and sharing the same with relevant seniors.Always be informed and share with the sales manager of the market needs and requirementsEnsuring follow ups on active and inactive customers.Required Skills/Abilities:Excellent verbal and written communication skills.Excellent customer service & interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite or related software. With inclination to mathematical skills.Proficient with or the ability to quickly learn.Sales & persuasive skills.Strong interpersonal skills.Strong decision-making and problem-solving skills.Time management skillsStrong team spiritAbility to work in a high-pressure environmentWorking knowledge of relevant POS software and retail equipmentPhysical fitness and excellent stamina

REQUIRED SKILLS

Written communication, Customer service, Stock taking and inventory accounting, Retail sales, Office tools: Word, Excel, Outlook, Product demonstration and promotion, Sales strategy, Stock and inventory management, Communication

REQUIRED EDUCATION

Diploma, Associate's degree

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