Charging Station Network Team Leader at

2 months ago

Nairobi, Nairobi Area, Kenya Ampersand E-mobility Limited Full time
Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change

About the role

The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients.

This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.

Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.

Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.

Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
Interact and communicate daily with colleagues, managers either on phone or in person
Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
Provide regular status updates, data analysis and proactive team management ideas
Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
Collect data on the charging stations utilization
Record the demand from each station

Performance Commitment:
Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.

Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.

Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

Develop and implement strategies to enhance the security of charging stations and protect station operators.
Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:
Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
Ensure operators receive their allowances in a timely manner.

Customer centric orientation:
Supervise charging station attendants and team leads to ensure they provide quality service to clients.
Visiting charging stations regularly, collecting and escalating operations feedback if any.

Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

Educational Background:
Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.

Work Experience:

Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.


Technical Skills:
Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.

Communication Skills:
Exhibit excellent communication skills, both written and verbal.

Sales-Driven Mindset:
Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.

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