Battery Swapping Station Supervisor
2 months ago
JOB PURPOSE
- As a Battery Swapping Station Supervisor, you will oversee the operations and customer service experience at the swapping stations ensuring safety, quality service delivery, and operational excellence at the assigned stations.
KEY DUTIES AND RESPONSIBILITIES
- Conduct safety assessments and implement preventive measures to ensure a secure charging environment.
- Ensure satisfactory customer service at the swapping station.
- Handle customer escalations related to swapping station operations, executive interactions, battery issues and payments.
- Monitor and maintain Escalation TAT% Turnaround Time Targets.
- Create and manage executive rosters for weekly and monthly shifts.
- Monitor daily attendance of executives.
- Plan and execute additional safety responsibilities for the swapping station.
- Conduct weekly and monthly audits of station assets.
- Generate daily reports including consolidated attendance, power consumption, faulty battery instances, logistics, swap count, and shift summaries.
- Motivate and brief the team weekly to enhance service quality and efficiency.
- Conduct quality checks on station operations during daily visits.
- Ensure optimal station productivity for the assigned location.
- Facilitate necessary training for swap executives to maintain service standards.
- Manage safety protocols and compliance standards.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS
- Bachelor's degree/Diploma in Electrical Engineering, Renewable Energy, Mechanical Engineering or a related field.
- A proven minimum experience of 2 Years in a supervisory role, preferably in the renewable energy or automotive industry.
- Strong leadership and communication skills.
- Proficiency in MS Office.
- Excellent organizational and problem-solving abilities.
- Knowledge of safety regulations and compliance management.
- Ability to motivate and train team members effectively.
- Willingness to work flexible hours.
-
Battery Swapping Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Flexi-Personnel Full timeJOB PURPOSEAs a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction.KEY DUTIES AND RESPONSIBILITIESProvide satisfactory customer service at the assigned swapping station, completing battery...
-
Battery Swapping Executive
2 months ago
Nairobi, Nairobi Area, Kenya Flexi-Personnel Full timeJOB PURPOSEAs a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction.KEY DUTIES AND RESPONSIBILITIESProvide satisfactory customer service at the assigned swapping station, completing battery...
-
Charging Station Network Team Leader
2 weeks ago
Nairobi, Nairobi Area, Kenya Ampersand Rwanda Ltd Full timeJOB SUMMARYMinimum requirementsEducational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.Technical Skills: Demonstrate computer literacy with...
-
Charging Station Network Team Leader
1 month ago
Nairobi, Nairobi Area, Kenya Ampersand Rwanda Ltd Full timeJOB SUMMARYMinimum requirementsEducational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.Technical Skills: Demonstrate computer literacy with...
-
Charging Station Network Team Leader
2 months ago
Nairobi, Nairobi Area, Kenya Ampersand E-mobility Limited Full timeAbout the roleThe Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants CSAs and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client...
-
Charging Station Network Team Leader at
2 weeks ago
Nairobi, Nairobi Area, Kenya Ampersand E-mobility Limited Full timeAmpersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour changeAbout the roleThe Charging Station Network Team Leader...
-
Charging Station Network Team Leader at
2 months ago
Nairobi, Nairobi Area, Kenya Ampersand E-mobility Limited Full timeAmpersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour changeAbout the roleThe Charging Station Network Team Leader...
-
Battery Operations Lead at
4 weeks ago
Nairobi, Nairobi Area, Kenya Roam Electric Full timeThe Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deploymentAbout the role:We are looking for a Battery Operations Lead who will work...
-
Battery Operations Lead at
3 months ago
Nairobi, Nairobi Area, Kenya Roam Electric Full timeThe Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deploymentAbout the role:We are looking for a Battery Operations Lead who will work...
-
Chief Mechanical/ Automotive Engineer Job
5 days ago
Nairobi, Nairobi Area, Kenya Staffrite Full timeARC Ride is an early stage start up at the forefront of the e-mobility revolution sweeping across Africa. We are leading the charge to enable the mass adoption of Affordable, Reliable, and Clean transportation. This is based on our market-leading battery-as-a-service (BaaS) infrastructure solution that is driving the transition to clean two and three wheel...
-
WeMobility Technician at
2 months ago
Nairobi, Nairobi Area, Kenya WeTu Full timeWetu was born in 2009 to explore and disrupt how the industry works and sells travel. Paul de Waal had a vision of transforming the trade with technology that empowers stakeholders to match modern traveller demands and to compete more effectively.SummaryWe are seeking a self-motivated individual holding a minimum of a Form 4 certificate. Candidates with a...
-
WeMobility Technician at
2 weeks ago
Nairobi, Nairobi Area, Kenya WeTu Full timeWetu was born in 2009 to explore and disrupt how the industry works and sells travel. Paul de Waal had a vision of transforming the trade with technology that empowers stakeholders to match modern traveller demands and to compete more effectively.SummaryWe are seeking a self-motivated individual holding a minimum of a Form 4 certificate. Candidates with a...
-
WeMobility Technician at
4 weeks ago
Nairobi, Nairobi Area, Kenya WeTu Full timeWetu was born in 2009 to explore and disrupt how the industry works and sells travel. Paul de Waal had a vision of transforming the trade with technology that empowers stakeholders to match modern traveller demands and to compete more effectively.SummaryWe are seeking a self-motivated individual holding a minimum of a Form 4 certificate. Candidates with a...
-
Gas Station Attendant
4 weeks ago
Nairobi, Nairobi Area, Kenya Proto Energy Full timeSuperior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothlyQualificationsMinimum qualification: College certificate/Diploma. 1 year of Sales and Marketing...
-
Gas Station Attendant
2 months ago
Nairobi, Nairobi Area, Kenya Proto Energy Full timeSuperior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothlyQualificationsMinimum qualification: College certificate/Diploma. 1 year of Sales and Marketing...
-
Head of Technical Products
4 weeks ago
Nairobi, Nairobi Area, Kenya M-KOPA Solar Full timeM-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.Are you looking for an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At...
-
Head of Technical Products
2 months ago
Nairobi, Nairobi Area, Kenya M-KOPA Solar Full timeM-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.Are you looking for an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At...
-
Warehouse Supervisor at
4 days ago
Nairobi, Nairobi Area, Kenya Flexi-Personnel Full timeFlexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
-
Driver at
4 weeks ago
Nairobi, Nairobi Area, Kenya United Nations High Commissioner for Refugees (UNHCR) Full timeUNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.Duties Drive UNHCR vehicles for the transport...
-
Driver at
1 month ago
Nairobi, Nairobi Area, Kenya United Nations High Commissioner for Refugees (UNHCR) Full timeUNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.Duties Drive UNHCR vehicles for the transport...