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Senior RM, Priority Banking

3 months ago

Nairobi, Nairobi Area, Kenya Standard Chartered Bank Full time

ABOUT THE COMPANY

Standard Chartered Bank is a leading international banking group committed to building a sustainable business over the long-term. It was was established in 1911 with the first branch opened in Mombasa Treasury Square.

Today, 101 years later, Standard Chartered Bank is one of the leading Banks in Kenya, with an excellent franchise. It has a total of 33 branches spread across the country, 90 automated teller machines (ATMs) and 1,698 employees.

JOB SUMMARY

The role holder will be responsible for establishing and maintaining strong relationships with our Chinese clients which will translate into revenue and growth for the bank. The growth metrics measured include:Portfolio growthGrowth in Product Per ClientIncrease in revenue per clientGrowth in number of clientsRevenue growthCost ManagementService ExcellenceOperational Excellence and ComplianceQualificationCISI Level 2Bancassurance CertificationKnowledge of Chinese Language MandatoryRole Specific Technical CompetenciesMulti Product KnowledgeMarket and Competition Knowledge Soft Skills tailored to engage Affluent Clients Communication and Presentation Skills Negotiation and Objection Handling Problem Solving Skills

RESPONSIBILITIES

Engaging and deepening activitiesMethodically engage (remote)Have complete knowledge of the clients in terms of the profile & assets Create analytics-backed conversationEngage clients through the digital channels (calls, virtual meetings, webinars, email)Needs/Achor Products; Individual banking products (PL, CASA etc), Wealth ProductsMeet & deep sell (remote)Develop a comprehensive Account Plan for at least 20% of client baseMeet virtually to meet advisory needs (once a quarter)Connect client with specialistsConnect for periodic CDD reviewsConduct fulfillment & activateRefer most servicing activities to Client Service ManagersAcquiring on referrals Explain proposition & requirements in fullMeet, deep sell & train (in person)Meet, listen and determine further needsSet up anchor products & initiate cross-sellConduct/connect for CDDEducate and conduct initial set up for online, ATMs, Client CentreRegulatory & Business Conduct Display exemplary conduct and live by the groups values and code of conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key StakeholdersProduct SpecialistsClient Service Manager, AffluentCDD teamBranch ManagerProduct Managers

REQUIRED SKILLS

Stakeholder communication, Verbal communication, Compliance, Cost tracking, analysis, Customer relations

REQUIRED EDUCATION

Bachelor's degree